Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Malachi Gatlin

Fredericksburg,VA

Summary

Dynamic delivery professional with a proven track record at YDM Solutions Group, excelling in route optimization and customer service. Recognized for enhancing delivery efficiency and maintaining high satisfaction ratings. Skilled in GPS navigation and adept at problem-solving, ensuring timely and accurate deliveries while fostering strong client relationships.

Overview

2026
2026
years of professional experience

Work History

Delivery Driver

YDM Solutions Group
11.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Order Selector

McLane Company
2024 - 10.2024
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Package Handler

Amazon
04.2023 - 11.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Online Grocery Associate

Walmart
02.2020 - 05.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
  • Loaded and unloaded orders at customer's homes or locations.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Researched and developed new products to meet customer demands.

Pizza Manager

Pizza Hut
06.2021 - 12.2021
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Increased overall store sales through effective marketing strategies and promotional campaigns.
  • Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
  • Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.
  • Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
  • Developed and implemented strategies to increase sales and profitability.
  • Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
  • Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.

Education

Colonial Forge High School
Stafford, VA
03.2020

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • GPS and route planning
  • Route management
  • Loading and unloading
  • Time management skills
  • Safe driving
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Quality assurance
  • Safe driver training
  • Vehicle inspection
  • Commercial driving
  • Delivery recordkeeping
  • Dispatch communication
  • Client relationship management
  • Documentation and reporting
  • Order verification
  • Vehicle maintenance
  • Equipment operation
  • Pre-trip and Post-trip inspections
  • Defensive driving
  • Advanced planning
  • Logistics
  • Route optimization
  • Traffic laws
  • Load management
  • Weather adaptability
  • Package scanning
  • Pallet jack and hand truck operation
  • Goods transport

Timeline

Delivery Driver

YDM Solutions Group
11.2024 - Current

Package Handler

Amazon
04.2023 - 11.2023

Pizza Manager

Pizza Hut
06.2021 - 12.2021

Online Grocery Associate

Walmart
02.2020 - 05.2023

Order Selector

McLane Company
2024 - 10.2024

Colonial Forge High School

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Malachi Gatlin