Malachi Gomez
Commack,NY
Summary
21 Years old
Happily Engaged
Father of 1
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Management Assistant
Croker Fire Drill
01.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
MERCHANDISING ASSOCIATE
Lowes
02.2023 - Current
- Inspected merchandise regularly for quality assurance purposes prior to display in stores
- Provided exceptional customer service by responding to inquiries promptly and courteously
- Managed inventory levels by replenishing stock as required and ensuring accurate record keeping
- Maintained effective communication with vendors regarding orders, returns, invoices
- Ensured compliance with company standards on product placement within store shelves or racks
- Adhered to safety protocols when handling hazardous materials during stocking operations
- Used hand trucks and pallet jacks for maneuvering products throughout store
- Implemented creative solutions for displaying merchandise in store environments
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage
- Stocked shelves, racks, and cases with new or transferred merchandise
- Referred to price lists to attach and change price tags on merchandise
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Operated equipment such as forklifts
- Received and counted stock items and record data manually and on computer
- Obtained merchandise from bins and shelves
- Disposed of damaged or defective items
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
RETAIL SALES MERCHANDISER
Prianti Farms
03.2019 - 01.2023
- Provided excellent customer service, responding quickly and effectively to customer inquiries and complaints
- Managed customer relationships to ensure satisfaction and loyalty
- Itemized and total customer merchandise selection at checkout counter, using cash register, and accepted cash and charge card for purchases
- Based on available space, merchandise on hand, customer demand and advertised specials
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
- Kept records of out-going orders
- Operated equipment such as forklifts
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Packed customer purchases in bags and cartons
- Took inventory of merchandise to identify items needing reordering or replenishment
- Received and counted stock items and record data manually and on computer
- Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
- Used ID tags, stamps, and electronic marking tools to mark stock items
- Obtained merchandise from bins and shelves
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Cleaned display cases, shelves, and aisles
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Disposed of damaged or defective items
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
- Stocked shelves, racks, and cases with new or transferred merchandise
- Conferred with store managers to obtain information about customer needs and preferences
- Trained new employees on merchandising processes, policies, procedures, and safety protocols
- Maintained accurate inventory records and ensured stock levels met customer demand.
Education
Some College (No Degree) - Computer Science
Suffolk County Community College
Selden, NYHIGH SCHOOL DIPLOMA -
Brentwood High School
Brentwood, NY06.2021
Skills
- Merchandising Strategies
- Merchandising Skills
- Customer Experience
- Store Maintenance
- In-Store Support
- Customer Satisfaction
- Customer Engagement
- Customer Inquiries
Certification
- Order Picker License, Lowes, 2023
- Ballymore License, Lowes, 2023
- Narrow Aisle Reach Truck License, Lowes, 2023
Timeline
Account Management Assistant
Croker Fire Drill
01.2024 - Current
MERCHANDISING ASSOCIATE
Lowes
02.2023 - Current
RETAIL SALES MERCHANDISER
Prianti Farms
03.2019 - 01.2023
Some College (No Degree) - Computer Science
Suffolk County Community College
HIGH SCHOOL DIPLOMA -
Brentwood High School
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