Malachi Gornik
Indianapolis,IN
Summary
Motivated individual with strong work ethic. Detail-oriented team player with developed organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining a positive attitude. Willingness to take on added responsibilities to meet team goals in efforts to improve processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Agency Representative
Brian Gornik State Farm Agency
2022.07 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Processed requests from vendors and co-workers.
- Assisted in completing basic work lists.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - Mechanical Engineering
Purdue University
West Lafayette, IN05.2026
International Bacccalaureate Diploma -
Pike High School
Indianapolis, IN05.2022
Skills
- Customer Needs Assessments
- Team Collaboration
- Customer Accounts Management
- Punctuality and Work Ethic
- Customer Inquiries
- Critical Thinking
- Customer Support
- Complex Problem-Solving
- Customer Interaction
Certification
- Property and Casualty Insurance License (Indiana) - October 2022 - Current
Hobbies
- Violist - 8 Years - Played for the Pike High School Symphony Orchestra and was the Principle Violist for 3 years. Currently in the Purdue University Orchestra
- Runner - 8 Years - Ran Cross Country and Track all throughout middle school and high school and continuing to do so on my own.
- Magic: The Gathering - 4 years - A trading card game known as the most complex card game. Entails regular collecting of, trading of and playing with cards.
Timeline
Agency Representative
Brian Gornik State Farm Agency
2022.07 - Current
Bachelor of Science - Mechanical Engineering
Purdue University
International Bacccalaureate Diploma -
Pike High School
- Property and Casualty Insurance License (Indiana) - October 2022 - Current
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