Malachi Gossett
Los Alamitos,CA
Summary
Dynamic professional skilled in interpersonal communication and customer service, adept at fostering positive relationships and meeting customer needs in high-pressure settings. Demonstrated ability to multitask effectively while maintaining attention to detail.
Overview
5
5
years of professional experience
Work History
Banquet Server / Busser
Eataly
San Jose, CA
12.2023 - 03.2025
- Collaborated with event planning team to provide customized product recommendations for private events, boosting client satisfaction and sales.
- Fostered brand loyalty by building strong customer relationships through exceptional service.
- Actively supported cross-functional teams to guarantee high-quality event experiences across all functions.
Server
Catalina Island Company
Avalon, CA
05.2023 - 08.2023
- Facilitated launch of FLX Biergarten by refining customer engagement strategies and fostering brand loyalty through outstanding service.
- Consistently delivered quality service across various high-volume venues, adapting to diverse roles as needed.
- Utilized product expertise to enhance guest experiences with personalized recommendations, demonstrating strong consultative selling skills.
Server / Busser
The Cheesecake Factory
Cerritos, CA
02.2021 - 12.2022
- Utilized strategic upselling and consultative selling to achieve ongoing sales growth.
- Quickly resolved customer issues with a focus on empathy, building strong client relationships.
- Handled cash and credit transactions with precision, ensuring thorough financial record-keeping.
Customer Service Representative/Shift Leader
Rubio’s Coastal Grill
Seal Beach, CA
10.2019 - 01.2021
- Cultivated strong customer relationships through attentive service and personalized recommendations, increasing retention and repeat business.
- Managed customer inquiries and resolved issues to elevate satisfaction and loyalty.
- Trained new team members, fostering a collaborative and customer-focused environment.
- Maintained comprehensive product knowledge to deliver accurate information and enhance experience.
Education
BS - Business Administration, Finance
San Jose State University
San Jose, CAAssociate of Science - Business Administration
Orange Coast College
Costa Mesa, CASkills
- Upselling techniques
- Event coordination
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Customer relationship management
Hobbies and Interests
- Basketball
- Fitness
- Art
- Video Editing
- Travel
Timeline
Banquet Server / Busser
Eataly
12.2023 - 03.2025
Server
Catalina Island Company
05.2023 - 08.2023
Server / Busser
The Cheesecake Factory
02.2021 - 12.2022
Customer Service Representative/Shift Leader
Rubio’s Coastal Grill
10.2019 - 01.2021
BS - Business Administration, Finance
San Jose State University
Associate of Science - Business Administration
Orange Coast College