Malachi Harrell
CLINTON,MD
Summary
Cooperative Correspondence Clerk with three years of membership desk experience. Adept at customer service and staying client focused through conflict resolution. Exceptional customer service skills and accurate typing ability.
Overview
7
7
years of professional experience
Work History
Membership Clerk
Costco
09.2020 - Current
- Maintained strict safety standards facility-wide and with every group.
- Assisted prospective and established members in person or by telephone.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Increased Executive Membership sign up by 18%
Front Line Crew Member
Panda Express
06.2018 - 09.2021
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Assisted guests with product knowledge and promotional information upon request.
- Used value-added suggestive-selling techniques to generate additional sales.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Summer Intern
Office Of Information Technology
07.2016 - 08.2016
- Produced [Software] spreadsheets and updates with latest information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Facilitated successful completion of projects from concept to launch.
- Explored new technologies and approaches to streamline processes.
Education
No Degree - Civil Engineering
Morgan State University
Baltimore, MDHigh School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2017
Skills
- Microsoft Office
- Professional Development
- Customer Inquiries
- POS Systems
- POS Transactions
- Telephone Etiquette
- Digital Filing
- Information Updates
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Electronic Filing System
Languages
French
Native or Bilingual
Timeline
Membership Clerk
Costco
09.2020 - Current
Front Line Crew Member
Panda Express
06.2018 - 09.2021
Summer Intern
Office Of Information Technology
07.2016 - 08.2016
No Degree - Civil Engineering
Morgan State University
High School Diploma -
Oxon Hill High School