Elizabeth Ramirez
San Antonio,TX
Summary
Compassionate healthcare professional with a proven track record in delivering exceptional nursing care and demonstrating strong clinical and leadership skills. Highly adept in fast-paced emergency environments, showcasing expertise in crisis management and effective decision-making. Recognized for exceptional time management abilities, efficiently prioritizing tasks to enhance the quality of patient care. Authorized to work in the U.S. for any employer, committed to excellence and patient-centered service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Membership Clerk
Boys and Girls Clubs of San Antonio
2017.11 - Current
- Processed membership applications and maintained accurate member records using club management software.
- Assisted members with inquiries and provided information on programs and services available.
- Coordinated membership renewals, ensuring timely updates to records and communications.
- Cultivated positive relationships with vendors involved in membership services delivery by working closely during event planning phases.
- Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
- Optimized member registration process by implementing an online form that simplified the sign-up experience for new members.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Coordinated membership events, fostering positive relationships with both current and prospective members.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Streamlined billing processes for memberships by establishing automated payment options that improved accuracy while saving time for staff members handling payments manually.
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Maintained files and controlled records to show correspondence activities.
After School Teacher
Greater San Antonio
2015.08 - 2017.05
- Positive interactions with peers & adults
- CPR/AED
- Fostered a positive learning environment through effective classroom management techniques.
- Implemented age-appropriate activities that promoted social, emotional, and academic growth.
- Coordinated after-school programs that increased student attendance and community involvement.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Provided additional support to struggling students through after-school tutoring sessions, leading to improved academic performance.
- Increased parent involvement in children''s education through regular communication and conferences.
Facilitator
YWCA
2014.02 - 2015.05
- Payroll
- CPR/AED
- Communication skills
- Developed collaborative partnerships with local organizations to enhance resource availability.
- Guided participants in goal-setting and action planning to achieve personal objectives.
- Evaluated program effectiveness through participant feedback and performance assessments.
- Advocated for participants' needs, ensuring alignment with organizational mission and values.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
Supervisor/ Substitute Educator
City Center Health Careers School
2011.02 - 2013.05
- Assisted teams in completing projects on schedule and within budget constraints. Supported supervisors in coordinating daily operations and team activities. Contributed to maintaining a positive work environment through effective communication.
- I was responsible for coaching , resolving issues and serving as a link between subordinates and upper management. Deadlines that comply with the company's plan and vision. Substitute Educator
- I encourage students progress and manage the learning environment. Implement existing lesson plans in a manner that ensures the integrity of academic time and motivates students to learn and participate.
Medical Assistant
TEXAS MEDCLINIC/ Ingram
2000.10 - 2005.10
- Ob Gyn Assistant ,CPR/AED
- Assisted healthcare providers in patient examinations and treatments to ensure quality care delivery.
- Provided education on treatment plans and medications, improving patient understanding and adherence.
- Trained new staff on procedures and best practices, fostering a collaborative team atmosphere.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Pediatric Medical Assistant
University Health System
1999.10 - 2000.10
- Enhanced emergency response, provided first aid and CPR during critical situations, ensuring immediate care and stabilization.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
- Assisted pediatricians with patient examinations and procedures, ensuring comfort and safety of children.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Prepared examination rooms, ensuring proper sterilization and organization of medical tools.
- Educated patients and families on treatment plans and post-visit care instructions.
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Reduced errors by verifying medication dosages before administration as per physician orders.
- Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Contributed to a safe environment by adhering to strict infection control protocols at all times.
- Increased clinic efficiency, managed appointment scheduling and follow-ups, reducing wait times and optimizing healthcare delivery.
Clerical Assistant/ Externship
Fort Sam Houston Base
1998.07 - 1998.09
- Managed incoming phone calls to ensure efficient communication and customer service.
- Managed inventory levels to ensure optimal stock availability.
- Facilitated document transmission through faxing and printing processes. Supported team members in managing paperwork efficiently. Assisted in maintaining organized records for easy access.
- Oversaw supply delivery operations to ensure timely distribution.
- Executed on-call responsibilities to ensure prompt resolution of technical issues.
Education
Diploma - Medical Assistant
National Institute of Technology
San Antonio, TX10.1999
GED - undefined
Edgewood High School
San Antonio, TX06.1997
No Degree - Medical Informatics
St. Philip's College
San Antonio, TX05.2028
Skills
- Clerical experience
- Adaptability
- Document scanning
- Mail handling
- Telephone etiquette
- Professional demeanor
- Managing deadlines
- Clerical support
- Payroll
- Customer service
- Teaching
- Pediatrics
- Vital signs
- Medical coding
- Leadership
- Laboratory experience
- Medical imaging
- Bookkeeping
- Nursing
- Data entry proficiency
- Cash handling experience
- Microsoft office expertise
- Membership processing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Customer interaction
- Relationship building
- Office procedures
- Self motivation
- Goal setting
- Professionalism
Certification
- CPR/AED
- April 2026 to April 2028
Timeline
Membership Clerk
Boys and Girls Clubs of San Antonio
2017.11 - Current
After School Teacher
Greater San Antonio
2015.08 - 2017.05
Facilitator
YWCA
2014.02 - 2015.05
Supervisor/ Substitute Educator
City Center Health Careers School
2011.02 - 2013.05
Medical Assistant
TEXAS MEDCLINIC/ Ingram
2000.10 - 2005.10
Pediatric Medical Assistant
University Health System
1999.10 - 2000.10
Clerical Assistant/ Externship
Fort Sam Houston Base
1998.07 - 1998.09
GED - undefined
Edgewood High School
Diploma - Medical Assistant
National Institute of Technology
No Degree - Medical Informatics
St. Philip's College