Yothsy Flores
Houston,TX
Summary
Empathetic and adaptable bilingual professional experienced in working with diverse populations in fast-paced environments. Proven ability to build trust, manage conflicts calmly, and communicate effectively with individuals from different backgrounds. Eager to contribute strong people skills and a supportive mindset to student counseling and educational support services.
Overview
4
4
years of professional experience
Work History
Membership Clerk
Costco Wholesale
05.2024 - Current
- Registered new members and explained membership options and benefits to improve member understanding.
- Processed membership renewals, upgrades, and cancellations accurately.
- Updated member accounts and assisted with billing and account questions.
- Handled payments and maintained accurate transaction records.
- Provided customer support at membership desk and via email to resolve inquiries and enhance member satisfaction.
- Organized promotional materials to increase member engagement and awareness of available programs.
- Supported training of new staff on membership processes and policies.
Server
The Westin Houston, Memorial City
Houston, USA
10.2022 - 12.2023
- Oversaw multiple tables and guest requirements in a fast-paced environment while upholding high service standards.
- Communicated guest requests and service updates to management, contributing to overall guest satisfaction.
- Processed payments with precision and maintained accurate records during service shifts.
- Ensured cleanliness and organization of dining area during shifts, promoting a welcoming atmosphere.
- Facilitated training sessions for new servers to enhance their skills.
Education
Bachelor of Science - Psychology
University of Houston Downtown
Houston, TX12-2025
High School Diploma -
YES Prep Gulfton
Houston, TX06-2017
Skills
- English and Spanish fluency
- Customer service
- Fast-paced environment management
- Information confidentiality
- Team collaboration
- Multitasking
- Cultural sensitivity
- Microsoft Office
Timeline
Membership Clerk
Costco Wholesale
05.2024 - Current
Server
The Westin Houston, Memorial City
10.2022 - 12.2023
Bachelor of Science - Psychology
University of Houston Downtown
High School Diploma -
YES Prep Gulfton