Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Villa

Membership Clerk
Portland,OR

Summary

Proven leader and bilingual communicator, adept in member relations and data entry, significantly enhanced customer satisfaction and retention at Costco Wholesale Corp. Leveraged interpersonal skills and organizational prowess to exceed sales targets and streamline operations, achieving notable efficiency improvements and positive client experiences.

Overview

13
13
years of professional experience

Work History

Membership Clerk

Costco Wholesale Corp
04.2024 - Current
  • Guide new members through our sign-up process and wecome them to the best Costco member experience possible.
  • Contributed to the member experience by doing returns that enhanced member satisfaction with our many products/services.
  • Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
  • Contributed to increased retention rates through consistent follow-up with members regarding renewals and promotions.

Cashier

Costco Wholesale Corp
02.2024 - 05.2024
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier Assistant

Costco Wholesale Corp
06.2023 - 02.2024
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Trained new cashier assistants in company policies, procedures, and best practices through our culture coach program for optimal performance.

Owner/Operator Truck Driver

Self Employed
01.2019 - 05.2023
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.

Mobile Sales Expert

T-Mobile
12.2015 - 01.2019
  • Educated customers on device features, benefits, and proper usage for optimal results.
  • Delivered exceptional customer service for positive client experiences and repeat business.
  • Contributed to a dynamic work environment by actively participating in team meetings and training sessions.
  • Achieved sales targets by staying updated on the latest mobile products and trends.
  • Resolved customer issues professionally, ensuring timely escalation when necessary.

Sales Associate

Best Buy Inc
05.2012 - 12.2015
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

High School Diploma -

Clackamas High School
Clackamas, OR
05.2001 -

Skills

Member relations

Data entry proficiency

Reliability

Interpersonal Communication

Organizational Skills

Professional Demeanor

Bilingual in Spanish and English

Leadership Qualities

Timeline

Membership Clerk

Costco Wholesale Corp
04.2024 - Current

Cashier

Costco Wholesale Corp
02.2024 - 05.2024

Cashier Assistant

Costco Wholesale Corp
06.2023 - 02.2024

Owner/Operator Truck Driver

Self Employed
01.2019 - 05.2023

Mobile Sales Expert

T-Mobile
12.2015 - 01.2019

Sales Associate

Best Buy Inc
05.2012 - 12.2015

High School Diploma -

Clackamas High School
05.2001 -

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Nathan VillaMembership Clerk