Derricka McClatchery
East Saint Louis,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dynamic individual with hands-on experience in area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Giving back to the community can really help the trust in community that’s something I would love to be apart of that. I
Overview
4
4
years of professional experience
Work History
Membership Clerk
Fairview Heights Parks and Recreation
04.2024 - Current
- Contributed to increased retention rates through consistent follow-up with members regarding renewals and payment processing.
- Cultivated positive relationships with vendors involved in membership services delivery by working closely during event planning phases.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent customer service.
- Assisted prospective and established members in person or by telephone.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Engaged community at fairs and special membership drive events.
Stocker Associate
Ross Dress for Less
01.2022 - 08.2022
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Collaborated with team members to complete tasks efficiently, promoting a positive work environment.
- Prepared store for seasonal changes by swiftly transitioning displays according to merchandising plans.
Personal Shopper
Walmart
04.2020 - 08.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Helping the cashiers
Education
High School Diploma -
East Saint Louis Senior High School
East Saint Louis, IL05.2020
Skills
- Member relations
- Membership Processing
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Customer interaction
- Report Writing
- Adaptability and Flexibility
- Decision-Making
- Team Collaboration
- Active Listening
- Reliability
- Effective Communication
Additional Information
References
- Manager: Andy Borawski (618)-698-1167
- Friend: Amonie Nunn (618)-310-6736
Timeline
Membership Clerk
Fairview Heights Parks and Recreation
04.2024 - Current
Stocker Associate
Ross Dress for Less
01.2022 - 08.2022
Personal Shopper
Walmart
04.2020 - 08.2020
High School Diploma -
East Saint Louis Senior High School
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