MALACHI JACKSON
Tallahassee,FL
Summary
Dynamic and results-oriented professional with a proven track record of driving high sales during peak and off-peak seasons. Recognized for exceptional customer service skills and the ability to foster strong relationships, supported by over four years of experience in high-performance environments. Maintains an organized and efficient workstation while consistently representing the establishment with a friendly and professional demeanor. Demonstrates strong leadership, strategic planning, and problem-solving abilities, effectively assisting senior management in achieving ambitious targets through staff motivation and resource coordination.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Client Service Representative
CSC Global
10.2025 - Current
- Manage high-volume inbound and outbound communications, account updates, service requests, and administrative transactions.
- Delivered exceptional client support, resolving inquiries and enhancing customer satisfaction.
- Managed account maintenance, ensuring accurate updates and compliance with client requirements.
- Collaborated with cross-functional teams to streamline service delivery processes and improve efficiency.
- Led training sessions for new hires on company policies, procedures, and client management systems.
- Developed and maintained strong relationships with clients, fostering loyalty and trust in services provided.
- Implemented best practices for data entry accuracy, enhancing overall operational effectiveness.
- Coordinated project timelines to meet client expectations while managing competing priorities effectively.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Support a high-level client account involving 4,000+ business licenses, maintaining detailed records and high standards of accuracy and
confidentiality. - Educate clients on company services, policies, and procedures and identify opportunities to improve the client experience.
- Consistently work within company compliance, quality assurance, confidentiality, and data-accuracy requirements.
Assistant General Manager
CMX Cinemas
11.2020 - 07.2024
- Oversaw daily operations to enhance guest satisfaction and streamline service delivery.
- Implemented training programs for staff, improving employee performance and service quality.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
- Developed marketing strategies to boost attendance and foster community engagement.
- Progressed through CMX from floor staff into management over approximately seven years, developing broad knowledge of front-of-house
and theater operations. - Acted as AGM for several months while the location operated without an AGM, maintaining leadership coverage and continuity of daily
operations. - Supervised, trained, coached, and evaluated employees across box office, concessions, usher, and food service functions.
- Managed schedules, labor needs, timekeeping, assignments, and staffing levels to match business demand.
- Handled guest concerns and high-pressure situations professionally, resolving complaints and protecting the guest experience.
- Oversaw cash handling, daily deposits, register reconciliation, and financial reporting with strong attention to accuracy.
- Managed inventory, ordering, receiving, stocking, and cost controls for concessions and operating supplies.
- Supported recruiting, interviewing, hiring, onboarding, orientation, and employee training.
- Led opening and closing procedures and coordinated with vendors, maintenance teams, and corporate leadership.
- Analyzed sales, labor, and performance information to identify opportunities for stronger profitability and efficiency.
- Maintained presentation, cleanliness, equipment functionality, safety, and overall facility readiness during high-volume periods and special
events.
Assistant Manager
CMX Cinemas
07.2018 - Current
- Excellent communication skills and, always eager to receive feedback from floor staff team members and other members of management
- Strong ability to defuse and deal with high pressure situations
- Always maintain friendly and warm attitude towards guests and fellow team members
- Full understanding and knowledge of employee policies out in team member handbook
- Strong ability to multitask, find better ways to enhance guests experience in and out of theater
- Accountable for one's own positive or negative actions
- Eager to learn new aspects that contribute to success of theater from management team
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional guest service and responded to guest concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted in planned team-building exercises to increase employee performance and job satisfaction.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Associate of Science - Computer Science
Tallahassee Community College
Tallahassee, FL12-2025
Skills
- Equipment Maintenance and stocking upkeep
- Recruiting and Interviewing
- Performance Tracking and Evaluations
- Product and Service Knowledge
- Directing Team Members
- Sales Monitoring
- Scheduling and Coordinating
- Strategic Planning
- Communication
- Customer support
- Call center experience
- Payment processing
- Customer focus
Accomplishments
Leadership and Career Achievements:
- Revitalized employee morale post-COVID-19 through targeted engagement and well-
being initiatives.
- Pioneered a cross-training system that expanded team versatility and readiness across
multiple locations.
- Recognized as the top-performing location for customer service company-wide, compines youngest AGM, demonstrating leadership in team management and client satisfaction.
- Forged strategic community partnerships, driving recruitment pipelines and
organizational visibility.
- Developed a cross-training system that empowered staff across regions, enhancing
versatility and operational knowledge.
Demonstrated adaptability and strong leadership during diverse operational challenges,
resetting standards and uplifting team morale across locations in Florida.
Certification
Microsoft Word (2018), Microsoft PowerPoint & Excel (2018), Basic Adobe Premiere pro & AUTOCAD
LANGUAGES
American Sign Language (ASL) - Limited Working
Timeline
Client Service Representative
CSC Global
10.2025 - Current
Assistant General Manager
CMX Cinemas
11.2020 - 07.2024
Assistant Manager
CMX Cinemas
07.2018 - Current
Associate of Science - Computer Science
Tallahassee Community College
ADDITIONAL INFORMATION
- Intermediate knowledge of Microsoft office suite
- High proficiencies in basic computing languages (C++, Python, and SQL)