Malachi Lane
Detroit,MI
Summary
Delivered exceptional customer service in diverse settings, enhancing guest satisfaction and retention.,Led initiatives to foster team collaboration and resolve conflicts with customers and staff.,Cultivated relationships within the restaurant industry, leveraging social skills to enhance operational effectiveness.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Mortgage Loan Officer
Rocket Mortgage
Detroit, MI
10.2024 - 01.2026
- Evaluated client financial profiles to determine loan eligibility and recommend suitable mortgage products.
- Guided clients through application processes, ensuring compliance with regulatory requirements and company policies.
- Cultivated relationships with real estate agents to generate referrals and expand client base effectively.
- Analyzed market trends to provide clients with insights on optimal financing options and timing for loans.
Server/Bartender
Condado Tacos
Detroit, MI
06.2021 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provide a unique dining experience catering to specific flavor profiles when making custom beverages.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Medical Biller/floor Associate
Binson's Hospital Supplies Inc.
Center Line, MI
07.2020 - 08.2021
- Verified insurance of patients to determine eligibility.
- Provide hands on customer service while distributing custom medical supplies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Learned and operated a specific computer systems & became proficient on the POS system
- Trained as a manager
Manager
McDonald's
Macomb, MI
09.2018 - 09.2021
- Interviewed potential employees
- Accomplished multiple tasks within established timeframes.
- Prepare and notarize bank deposits
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Gap Inc.
Macomb, MI
03.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Dressed and designed mannequins seasonally
Education
Associate of Arts - Music Performance
Macomb Community College
Warren, MIHigh school or equivalent - High School Curriculum
Dakota High School
Macomb, MI07.2015
Skills
Exceptional customer service
Loan origination
Instructing at a collegiate level
Managment
Transactions and Cash Handling
Relationship Management
Beverage Preparation
Multitasking
Team Leadership
Excellent Communication
Team Collaboration
Guest Engagement
Strong Work Ethic
Accomplishments
- Licensed MLO
- Graduated top of my class from Rocket-U in sales
- Certified restaurant trainor
Certification
- Food Safety Manager, 12/01/23, servsafe certified
- ServSafe
Personal Information
Work Permit: Authorized to work in the US for any employer
Education
true
Timeline
Mortgage Loan Officer
Rocket Mortgage
10.2024 - 01.2026
Server/Bartender
Condado Tacos
06.2021 - 10.2024
Medical Biller/floor Associate
Binson's Hospital Supplies Inc.
07.2020 - 08.2021
Manager
McDonald's
09.2018 - 09.2021
Sales Associate
Gap Inc.
03.2016 - 08.2017
High school or equivalent - High School Curriculum
Dakota High School
Associate of Arts - Music Performance
Macomb Community College