Jaylin Panella
Fort Myers
Summary
Professional with strong experience in serving/bartending. I am currently a licensed MLO, however, I do that very part time and have been working full time as a server/bartender for the last year. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
6
6
years of professional experience
Work History
Mortgage Loan Officer
Premier Mortgage Consultants of SWFL
12.2024 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Server/Bartender
New York Pizza and Pasta
10.2024 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Loan Processor
Premier Mortgage Consultants of SWFL
03.2020 - 12.2024
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Cashier
Straight From New York Bagel
01.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business
Florida SouthWestern State College
Fort Myers, FL05-2022
Skills
- Goal oriented
- Strong work ethic
- High volume dining
- Team collaboration
- Sales expertise
- Exceptional customer service
- Guest engagement
Timeline
Mortgage Loan Officer
Premier Mortgage Consultants of SWFL
12.2024 - Current
Server/Bartender
New York Pizza and Pasta
10.2024 - 06.2025
Loan Processor
Premier Mortgage Consultants of SWFL
03.2020 - 12.2024
Cashier
Straight From New York Bagel
01.2019 - 03.2020
Associate of Arts - Business
Florida SouthWestern State College
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