Syretta Henry
Detroit,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Mortgage Loan Officer
National Mortgage Home Loans
01.2025 - Current
- Explained different types of loans pertaining to client situations.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Negotiated loan terms and conditions with customers to secure best deal.
Wholesale Account Executive
United Wholesale Mortage
08.2011 - 11.2024
- Coordinated new customer training and orientations to meet customer needs and objectives.
- Conducted cold calls to generate new accounts by selling benefits of products and services.
- Managed sales pipeline and closing ratio to keep leads current and on track.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
- Serviced existing accounts on regular basis to maximize revenue.
- Used Salesforce to maintain company database with essential account and sales information.
Optician
Heritage Optical Center
07.2001 - 09.2011
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Mortgage Loan Officer
Quicken Loans
10.2010 - 07.2011
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Education
High School Diploma -
Cass Technical High School
Detroit, MI06-2000
Skills
- Loan management
- Closing coordination
- Relationship selling
- Loan product sales
- Goal oriented
- Licensed mortgage loan originator
- Residential mortgage lending regulations
- Refinancing options
- Strong knowledge of agency and non-agency products
Timeline
Mortgage Loan Officer
National Mortgage Home Loans
01.2025 - Current
Wholesale Account Executive
United Wholesale Mortage
08.2011 - 11.2024
Mortgage Loan Officer
Quicken Loans
10.2010 - 07.2011
Optician
Heritage Optical Center
07.2001 - 09.2011
High School Diploma -
Cass Technical High School
Similar Profiles
Cesar LoperenaCesar Loperena
Sales Coordinator at National Mortgage Home LoansSales Coordinator at National Mortgage Home Loans
Ashley RichAshley Rich
Mortgage Loan Officer Assistant at National Mortgage Home LoansMortgage Loan Officer Assistant at National Mortgage Home Loans
Andrea SelbojaAndrea Selboja
Sales Representative at National Home Loans MortgageSales Representative at National Home Loans Mortgage
Ankita ShomeAnkita Shome
Senior Underwriter at UNITED WHOLESALE MORTGAGE LLCSenior Underwriter at UNITED WHOLESALE MORTGAGE LLC
Basalat KhanBasalat Khan
Event Response Analyst at CyberforceQEvent Response Analyst at CyberforceQ