Malachi Martin
Houston,TEXAS
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and strategic planning. Skilled in safety procedures and workforce management, fostering a productive environment that prioritized employee engagement and operational efficiency. Adaptable and dedicated to continuous improvement.
Overview
5
5
years of professional experience
Work History
Manager
McDonalds
Houston, TX
11.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Forklift Operator
Canes & Associates
Houston, TX
06.2020 - 11.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Pipefitter Helper
Becthel
South Carolina
08.2019 - 05.2020
- Measured, cut, threaded and assembled new pipe to place assembled pipe in hangers or other supports.
- Improved pipefitting efficiency by assisting in the assembly, installation, and maintenance of piping systems.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Set sleeves or inserts to provide support for pipes.
- Tested piping systems for leaks by increasing pressure in pipes and observing gauges attached to pipes for indication of leaks.
- Collaborated with experienced pipefitters to learn advanced techniques and improve personal skills in the field.
- Mounted brackets and hangers on walls and ceilings to hold pipes in place.
- Streamlined workflow by maintaining a clean work environment and ensuring all tools were properly stored after use.
- Contributed to timely project completion through efficient cutting, threading, and hammering of pipes as per specifications.
- Maintained high standards in workmanship, resulting in consistently positive feedback from supervisors and clients.
- Effectively managed time and resources by prioritizing tasks, ensuring smooth progress of projects from inception to completion.
Education
Psychology -
Capella University
Minneapolis, MNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Strategic planning
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Emergency response
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Positive attitude
- Adaptability and flexibility
- Problem-solving
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
Timeline
Manager
McDonalds
11.2023 - 01.2025
Forklift Operator
Canes & Associates
06.2020 - 11.2023
Pipefitter Helper
Becthel
08.2019 - 05.2020
Psychology -
Capella University