Malachi McCormick
Henderson,NV
Summary
Malachi is an experienced and dedicated worker with solid background in managing customer claims and resolving issues efficiently. Successfully handled numerous customer inquiries, ensuring satisfaction and compliance with company policies. Demonstrated strong communication and problem-solving skills to deliver exceptional service and maintain positive customer relationships.
Overview
6
6
years of professional experience
Work History
Claims & Customer Service Representative
Elevance Health (Blue Cross Blue Shield)
01.2022 - Current
- Communicate Member benefit and plan eligibility to Members and Health Care Providers
- Communicate claim payment, denial, procedure billing information
- Accessing Member information, to provide accurate details
- Contribute to team effort by accomplishing individual and Team goals
Payroll Specialist
Intuit QuickBooks (SITEL)
01.2021 - 01.2022
- Assist Members with paying Employees
- Assist Contractors with using our online payroll services as well as paying and filing their taxes
- Helping Members categorize their expenses and helping them understand the ins and outs of our accounting software
Customer Service Representative
Alorica
01.2019 - 01.2020
- Maintained and updated customer information when necessary
- Assisted customers over the phone to resolve questions or concerns
- Resolved and de-escalated issues while maintaining good customer service
Education
High School -
Silverado High School
Las Vegas, Nevada01.2018
Skills
- Call Management
- Customer Education
- Data entry proficiency
- Compliance Awareness
- Organization
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Critical Thinking
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Effective Communication
- Teamwork skills
- Claims Processing
Volunteer Experience
- Boys and Girls Club
- Remnant Ministries
Timeline
Claims & Customer Service Representative
Elevance Health (Blue Cross Blue Shield)
01.2022 - Current
Payroll Specialist
Intuit QuickBooks (SITEL)
01.2021 - 01.2022
Customer Service Representative
Alorica
01.2019 - 01.2020
High School -
Silverado High School
Similar Profiles
Jeffrey HansenJeffrey Hansen
Process Improvement Director at Elevance Health (Anthem Blue Cross/Blue Shield) Customer Experience OfficeProcess Improvement Director at Elevance Health (Anthem Blue Cross/Blue Shield) Customer Experience Office
Cynthia MontgomeryCynthia Montgomery
Group Underwriter II at Elevance Health dba Anthem Blue Cross Blue ShieldGroup Underwriter II at Elevance Health dba Anthem Blue Cross Blue Shield
Nicole RowlesNicole Rowles
Customer Care Rep III/Subject Matter Expert at Elevance Health, Anthem Blue Cross and Blue ShieldCustomer Care Rep III/Subject Matter Expert at Elevance Health, Anthem Blue Cross and Blue Shield
Brenna WilliamsBrenna Williams
Assistant Director at La Petite Academy Inc.Assistant Director at La Petite Academy Inc.
Tamika BucknerTamika Buckner
Patient Care Coordinator at Optum RXPatient Care Coordinator at Optum RX