Summary
Overview
Work History
Education
Skills
Timeline
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Malachi Stewart

Malachi Stewart

Windsor Locks,CT

Summary

Dynamic Customer Service Specialist with proven expertise at Big Y Foods Inc. in resolving escalated issues and enhancing customer relations. Skilled in complaint handling and problem resolution, I effectively manage high call volume and training new employees. Adaptable and committed to delivering accurate information, I excel in fostering positive customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Big Y Foods Inc.
East Windsor, CT
08.2023 - Current
  • Resolved escalated situations by addressing company and customer needs effectively.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Oversaw cash management processes.

Education

Diploma -

Windsor Locks High School
Windsor Locks, CT
06.2024

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Managing multiple line phone systems
  • Complaint handling
  • Problem resolution
  • Account management

Timeline

Customer Service Specialist

Big Y Foods Inc.
08.2023 - Current

Diploma -

Windsor Locks High School