Malaeka Pond
Anderson
Summary
Dynamic Marketing Professional with 2+ years of experience in social media management, content creation, and audience engagement. Proven ability to increase brand visibility through tailored digital strategies while delivering strong customer and client support. Combines creativity, organization, and communication to drive engagement, loyalty, and results.
Overview
12
12
years of professional experience
Work History
Warehouse Coordinator
Custom Goods
03.2025 - Current
- Oversee daily warehouse operations, managing receiving, processing, and inventory control to maintain 99% accuracy in stock tracking.
- Coordinate with carriers, drivers, and cross-functional teams to schedule shipments and resolve discrepancies, reducing delivery delays.
- Maintain detailed documentation and data entry systems, ensuring compliance and operational accuracy.
- Streamlined order preparation processes to improve workflow efficiency and support on-time distribution.
- Assisted in identifying process improvements that enhanced productivity and reduced errors.
Social Media Account Manager
Creative Church Marketing
11.2024 - 03.2025
- Managed social media strategy and content creation for multiple church organizations, developing audience-targeted campaigns to increase engagement and brand visibility.
- Planned, scheduled, and optimized content across Facebook, Instagram, and TikTok using structured content calendars and performance tracking tools.
- Collaborated directly with pastors and ministry leaders to translate weekly messaging into compelling digital content and promotional campaigns.
- Designed branded graphics, captions, and promotional materials aligned with each organization’s mission and voice.
- Analyzed platform analytics to refine strategy, improve engagement rates, and expand audience reach.
- Implemented data-driven content adjustments to enhance overall social media performance.
- Increased engagement by 25%
Grew Instagram following by 300+ in 3 months
Managed 5+ client accounts simultaneously
Boosted post reach by 40%
Created 20+ posts per month per account
Assistant Store Manager
ALDO Group
09.2022 - 02.2024
- Oversaw daily store operations, including opening/closing procedures, cash management, and register reconciliation, ensuring accuracy and loss prevention compliance.
- Led and motivated a team of sales associates to exceed sales targets and KPIs while maintaining exceptional customer service standards.
- Trained and onboarded new hires on product knowledge, sales strategies, and company policies to improve team performance and retention.
- Resolved escalated customer concerns professionally, strengthening customer loyalty and brand reputation.
- Monitored inventory levels and maintained visual merchandising standards to optimize product presentation and drive sales growth.
- Assisted in implementing sales strategies and promotional initiatives to increase revenue and overall store performance.
- Increased store sales by 15% during Q4
- Helped store exceed monthly sales goals by $10,000+
- Supervised a team of 8–12 associates
- Reduced shrink by improving cash handling accuracy
- Maintained 95%+ customer satisfaction rating
Sales Lead
Victoria’s Secret
05.2014 - 03.2020
- Delivered a welcoming, on-brand customer experience with strong product knowledge.
- Assisted customers with sizing, styling, and product recommendations to drive sales and loyalty.
- Maintained an organized sales floor and fitting rooms to enhance the shopping experience.
- Processed transactions and returns accurately while meeting or exceeding sales goals.
Education
Bachelors of Arts - Mass Communications
Morris College
Sumter, USA05.2017
High School - undefined
TL Hanna High School
Anderson, USA05.2013
Skills
- Microsoft
- Adobe
- Word
- Social Media Management
- Customer Engagement and Retention
- Promotional Strategy
- Time Management and Organization
- Project Coordination
- Brand Advocacy
Timeline
Warehouse Coordinator
Custom Goods
03.2025 - Current
Social Media Account Manager
Creative Church Marketing
11.2024 - 03.2025
Assistant Store Manager
ALDO Group
09.2022 - 02.2024
Sales Lead
Victoria’s Secret
05.2014 - 03.2020
Bachelors of Arts - Mass Communications
Morris College
High School - undefined
TL Hanna High School