Malaika McFarlane
Islip,NY
Summary
Analytical professional specializing in financial risk management and regulatory compliance, with a strong track record of delivering accurate, high-quality results in fast-paced environments. Skilled in quantitative analysis and problem-solving, with a practical approach to identifying risks and implementing effective solutions. Recognized for adaptability, efficiency, and a strong work ethic, along with the ability to quickly learn new concepts and operate both independently and collaboratively. Committed to continuous improvement and driving meaningful outcomes through data-informed decision-making.
Overview
10
10
years of professional experience
Work History
Contact Center Member Experience II
Island Federal Credit Union
Hauppauge, New York
01.2024 - Current
- Assist member with online banking troubleshooting , transactions, fraud disputes, and loan application reviews.
- Assist in gathering and organizing supporting information to provide to the fraud department.
- Process debit card fraud cases.
- Utilize systems such as Verafin and Fiserv to track alerts, monitor accounts, and maintain high-risk account oversight.
- Careful reviews of credit reports, OFAC, and Chex Systems for online applications
- Train and mentor staff on fraud awareness, compliance procedures, and risk mitigation.
- Collaborate cross-functionally with fraud, risk, and operations teams to resolve complex cases and improve controls.
Call Center Representative Tier 2-Loans
Teachers Federal Credit Union
Hauppauge, NY
06.2023 - 01.2024
- Analyzed loan applications and financial data to assess credit risk and identify potential fraud indicators.
- Reviewed member accounts for unusual activity patterns and initiated investigations into suspicious transactions.
- Supported fraud prevention efforts by identifying emerging trends and recommending improvements to detection strategies.
- Ensured compliance with internal policies and regulatory requirements during loan processing and servicing.
- Documented findings clearly and maintained detailed records to support audit and compliance reviews.
- Assisted in fraud case creation, tracking, and resolution within established compliance timelines.
Loan Processor II
Crif Select
Atlanta, GA
01.2021 - 01.2023
- Conducted detailed financial and credit analysis to assess applicant risk and support underwriting decisions.
- Performed quality control reviews to ensure accuracy, completeness, and compliance with lending regulations.
- Identified inconsistencies and potential fraud indicators in loan documentation, mitigating risk exposure.
- Implemented fraud prevention measures and supported compliance with internal and external regulatory requirements.
- Maintained organized, audit-ready documentation supporting lending decisions and compliance processes.
Administrative Assistant
Piedmont Hospital
Atlanta, GA
02.2021 - 07.2021
- Monitored compliance with HIPAA regulations in a high-volume environment, ensuring protection of sensitive data.
- Assisted with fraud risk assessments related to data integrity and client information.
- Supported investigations by collecting and preparing documentation and evidence for potential fraud cases.
- Collaborated with management to implement compliance procedures and strengthen internal controls.
Administrative Coordinator
Ellison Home Care
Islandia, New York
03.2017 - 07.2019
- Conducted risk assessments of client data to identify vulnerabilities and prevent fraudulent activity.
- Assisted in implementing fraud detection protocols while ensuring compliance with regulatory requirements.
- Maintained strict confidentiality of sensitive information, minimizing risk of data breaches.
- Supported case documentation, intake processes, and audit readiness.
Produce Supervisor
ShopRite
Commack, New York
08.2016 - 12.2017
- Directed departmental operations, overseeing staffing, scheduling, payroll administration, and team development for 16 employees, to ensure operational excellence and superior customer service.
- Strategically analyzed sales trends and purchasing patterns to optimize inventory management, merchandising initiatives, and promotional activities, driving sustained revenue growth.
- Championed compliance with health, safety, and operational standards while leading inventory audits, financial controls, and daily opening and closing procedures to maintain business continuity.
Education
Bachelor of Arts Degree - Psychology Minor Criminal, Justice
Clark Atlanta University
Atlanta, GA05-2020
Skills
- Staff supervision, training, and development
- Sales and Service Goal Achievement
- Debit Card Fraud Case Management
- Account opening and online banking support
- Financial data and risk analysis
- Consumer lending and underwriting
- Cross-selling financial products
- Member satisfaction and retention
- Compliance, Audit, and Security Standards
- Budget management and expense control
- Problem Solving and Conflict Resolution
Timeline
Contact Center Member Experience II
Island Federal Credit Union
01.2024 - Current
Call Center Representative Tier 2-Loans
Teachers Federal Credit Union
06.2023 - 01.2024
Administrative Assistant
Piedmont Hospital
02.2021 - 07.2021
Loan Processor II
Crif Select
01.2021 - 01.2023
Administrative Coordinator
Ellison Home Care
03.2017 - 07.2019
Produce Supervisor
ShopRite
08.2016 - 12.2017
Bachelor of Arts Degree - Psychology Minor Criminal, Justice
Clark Atlanta University