Malaika Ross
Maplewood
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed In Customer Service and problem solving
Overview
19
19
years of professional experience
Work History
Store Support Team Leader
Whole Foods Market
05.2015 - 01.2024
- Led and the Customer Service team of 45 for the past 6 years
- Maintain superior level of customers service
- Developed and mentored numerous ATLs, TLs to the next level for the region
- Maintained safe work conditions while staying in compliance with applicable health and safety codes
Customer Service Assistant Team Leader
Whole Foods Market
04.2013 - 05.2015
- Assist in hiring and building and developing team members in a way that builds and sustain high performance team and minimize turnover
- Successfully maintained team member morale and community presence through the cannibalization from the Millburn- Union store opening
- Supervise, schedule and delegated duties to team members
- Train all leadership on all cash handling and back of the house cash up duties
Customer Service Supervisor
Whole Foods Market
06.2010 - 01.2013
- Help Paramus become a million dollar store
- Oversaw all department operations
- Set and achieved the highest standards in retail execution
- Modeled great customer service throughout the store
- Hired, trained, and mentored team members
Customer Service Cashier /Booth team member
Whole Foods Market
01.2005 - 01.2008
- Provide a positive customer experience by being fair, friendly and consistent
- Process transactions and returns
- Resolves all and any customer issues
- Maintain a great check experience by following all policies and procedures
Education
Associate - Criminal Justice
Essex County College
Newark, NJ01.2011
Skills
- Strong financial and operational achievements
- Mentoring and leadership development
- Merchandising and retail standards excellence
- Exceptional Customer Service and problem skills
Timeline
Store Support Team Leader
Whole Foods Market
05.2015 - 01.2024
Customer Service Assistant Team Leader
Whole Foods Market
04.2013 - 05.2015
Customer Service Supervisor
Whole Foods Market
06.2010 - 01.2013
Customer Service Cashier /Booth team member
Whole Foods Market
01.2005 - 01.2008
Associate - Criminal Justice
Essex County College
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