Malaina Macosta
Daisytown,PA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Planet Fitness through expert complaint handling and efficient issue resolution. Skilled in data entry and teamwork, demonstrated ability to exceed service goals, ensuring positive outcomes in high-pressure environments. Achieved significant improvements in customer relations by leveraging product knowledge and service recommendations.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Planet Fitness
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Sales Associate and Woker
Jimmy Sutch and Sons Processing
10.2019 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Barn Worker
Taylor Pastorius
07.2021 - 05.2023
- Contributed to animal welfare by monitoring for signs of distress and promptly addressing any concerns.
- Enhanced barn cleanliness with thorough daily maintenance and sanitation procedures.
- Managed emergency situations calmly and effectively, safeguarding both human lives and those of animals under our care.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Cleaned stalls, pens, and equipment using pitchfork tools for optimal health of their horses.
Cashier
Giant Eagle
12.2021 - 08.2022
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
BBA - Business Administration And Management
California University of Pennsylvania
California, PA05.2027
High School Diploma -
California Area Senior High School
Coal Center, PA06.2023
Skills
- Customer Service
- Customer Support
- Issue Resolution
- Complaint Handling
- Service Recommendations
- Teamwork and Collaboration
- Problem Resolution
- Data Entry
- Product and service knowledge
- Following scripts
4H & Equestrian
In 2015, I joined Salem Saddles 4H of Westmoreland County. I was an extremely active member as well. Participating in fundraisers, helping with shows, doing community service hours at the fair, etc.
In 2019, I got elected by my club members as treasurer. In 2020, I got reelected as Vice President along with still holding my treasurer position. In 2021, I got elected to be president of my 4H club, and held that position until my last year which was 2023. While being treasurer, I was responsible for my clubs bank account. Any checks that were due I had to collect and deposit, I had to do a weekly report with my 4H leader about the money we had in the account at that time, along with what is going in and out of our bank account.
With being president, I had a lot of roles as well. Such as setting up fundraisers, helping with horse shows, attended the fair to help, along with advertising our club.
Additional Information
I have shown horses for 12 years!
Timeline
Member Service Representative
Planet Fitness
07.2023 - Current
Cashier
Giant Eagle
12.2021 - 08.2022
Barn Worker
Taylor Pastorius
07.2021 - 05.2023
Sales Associate and Woker
Jimmy Sutch and Sons Processing
10.2019 - 12.2023
BBA - Business Administration And Management
California University of Pennsylvania
High School Diploma -
California Area Senior High School
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