Malaine Ho
Oakland,California
Summary
Driven and bilingual professional with a proven track record at Laney College, enhancing office efficiency and student support through expert clerical support and active listening. Excelled in data management and customer service, significantly aiding student engagement and administrative tasks. Demonstrated ability to improve processes, evidenced by assisting 60% of students to secure CalFresh benefits during the pandemic.
Overview
10
10
years of professional experience
Work History
Student Worker
Laney College
Oakland, California
08.2021 - Current
- As a student worker in the Admissions and Records Office at Laney College, my duties are including a range of administrative and clerical tasks aimed at supporting the office's operations and assisting students
- This includes answering questions in person, over the phone, and via email
- Data Entry and Management: I handle data entry tasks, including updating student records, processing applications, and managing confidential information
- Technical Support: Providing basic technical assistance to students using the college's enrollment systems and helping them navigate online resources can also be part of my duties
- Miscellaneous Office Tasks: This includes tasks such as photocopying, mailing, and other general office support duties as needed to ensure smooth office operations
- This role not only helps the Admissions and Records Office function efficiently but also provides myself with valuable experience in customer service, data management, and office administration
- Language Assistant: I helped Khmer speaker student who doesn't speak English to fill out the form and interpreted from English to Khmer at their need department
Student Ambassador Volunteer
CalFrest
Oakland, California
08.2021 - 06.2022
- Cultivated a supportive community amongst fellow ambassadors through team-building activities and group outings
- Explained campus programs and offerings to assist students in connecting with resources and interests
- Supported students needing extra assistance, offering tutoring resources and advice
- Engaged in regular communication with prospective students via phone calls, emails, and text messages
- Coordinated with other student ambassadors to ensure consistent messaging and representation of institution's values at all times
- Offered individualized support to applicants during their decision-making process by discussing financial aid options, academic resources, and career opportunities available at institution
- I have helped %60 of the students to get CalFresh during Pandemic
Bilingual Instructor Clerical Assistant
Aviation Port Services
Oakland, California
03.2015 - 11.2016
- Educated poll worker how to set up the polling place, translated election documents and did trouble shooter
- Trained poll worker how to serve on the election day
- Assisted other instructor while they were in classes
- Participated in workforce development outreach events to recruit students into program
- Managed classroom behavior effectively using positive reinforcement strategies
- Assessed student progress through quizzes, tests, and projects
Education
Associate of Science - Sociology and Social Science
Laney College
Oakland, CaliforniaHigh school diploma -
The English Center
Skills
- Clerical support
- Scheduling
- Filing
- Customer service
- Active listening
- File Maintenance
- Information Verification
- Computer Skills
- Mail handling
- Administrative assistance
- Research and analysis
- Documentation And Reporting
- Microsoft proficiency
- Admissions Support
- Teamwork and Collaboration
- Student Engagement
- Bilingual in Cambodian and English
- Friendly and Professional
Languages
- Khmer, Native
- English, Advanced
Languages
Cambodian
Native/ Bilingual
Timeline
Student Worker
Laney College
08.2021 - Current
Student Ambassador Volunteer
CalFrest
08.2021 - 06.2022
Bilingual Instructor Clerical Assistant
Aviation Port Services
03.2015 - 11.2016
Associate of Science - Sociology and Social Science
Laney College
High school diploma -
The English Center
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