Malak Abdou
Bayonne,NJ
Summary
Detail-oriented professional with experience in customer service and peer mentorship. Expertise in relationship building and data analysis, dedicated to fostering positive interactions and enhancing service quality. Eager to leverage skills for improving customer experiences in a dynamic environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Primark
Jersey City, New Jersey
06.2025 - Current
- Assisted customers with product inquiries and provided recommendations.
- Maintained organized displays and ensured product availability on shelves.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service.
- Handled customer complaints and resolved issues effectively and professionally.
Peer Mentor
Saint Peters University
Jersey City, New Jersey
01.2025 - 05.2025
- Guided students in academic strategies and resource utilization.
- Facilitated workshops on time management and study techniques.
- Assisted peers in navigating university policies and procedures.
- Collaborated with faculty to enhance student engagement initiatives.
Student Basketball Manager
Saint Peters University
Jersey City, New Jersey
09.2024 - 05.2025
- Assisted coaching staff with practice planning and execution.
- Managed equipment inventory and ensured proper maintenance of gear.
- Organized travel arrangements for team events and competitions.
- Supported player development through drills and skill sessions.
- Planned special events such as banquets or awards ceremonies for the basketball program.
Cashier
gypsy grill
Bayonne, New Jersey
05.2024 - 05.2025
- Processed customer transactions efficiently at busy restaurant.
- Maintained clean and organized cashier station during peak hours.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and digital payments accurately and securely.
Education
Bachelor of Science - Biology
Saint Peter's University
Jersey City, NJ05-2028
Skills
- Laboratory techniques
- Research methodology
- Data analysis
- Customer service
- Project management
- Team collaboration
- Problem-solving skills
- Cash handling
- Sales trends
- Relationship building
- Verbal and written communication
- Listening skills
- Written and oral communication skills
- Adapt to diverse groups
Languages
English
Full Professional
Arabic
Professional
Spanish
Elementary
Timeline
Sales Associate
Primark
06.2025 - Current
Peer Mentor
Saint Peters University
01.2025 - 05.2025
Student Basketball Manager
Saint Peters University
09.2024 - 05.2025
Cashier
gypsy grill
05.2024 - 05.2025
Bachelor of Science - Biology
Saint Peter's University