Malak Abu Ghannam
Sweetwater Tavern
Sterling
2
Languages
2
years of professional experience
Guest-focused team leader with strengths in customer service, multitasking, and staff training. Skilled at resolving concerns, coordinating smooth service, and keeping operations organized during busy shifts.
Work History
Host
2 Months- Greeted guests promptly and created welcoming first impressions at host stand.
- Seated parties efficiently while balancing table rotations and server sections.
- Managed waitlist, reservations, and accurate quote times during peak dining hours.
- Answered phone calls, handled reservation updates, and relayed guest requests accurately.
- Assisted with guest flow, ensuring smooth transitions between dining room and bar seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Team Leader
2 Years 1 Month- Resolved guest concerns promptly while reinforcing courteous, consistent service behaviors
- Assisted with opening and closing duties, including cash handling and station readiness
- Supported inventory checks and restocking to prevent shortages and maintain workflow
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Education
Bachelor of Science - Public Health
- [3.8] GPA
- Extracurricular Activities: [Muslim Student Association, Arab Student Association, Islamic Relief, Elementary Education Experience (3rd grade and Kindergarten), Loudoun Pediatric Patient Services]
- Capstone Project: [Elementary school teacher], [It was a High School capstone project, I assisted a Kindergarten teacher 3 times a week as she taught the class and I shadowed and helped with the kids.]
Skills
Hospitality and accommodation
Customer service
Telephone reception
POS software
Team collaboration
Professional demeanor
Effective time management
Problem-solving
Collaborative mindset
Goal setting
Professional appearance
Customer engagement
Accomplishments
- Supervised team of 30-35 staff members.
- Documented and resolved customer issues which led to good reviews.
Languages
English
Native or Bilingual
Arabic
Full Professional
Interests
Volunteer Work
Gym Workouts
Regularly practice mindfulness and meditation for overall wellness.
Running
Road Trips
Timeline
Host
Sweetwater Tavern
08.2026 - CurrentRead More
Team Leader
Chick-fil-A
07.2024 - 08.2026Read More
George Mason University
Bachelor of Science from Public Health
Read More