Malak Alhalabi
Tampa,FL
Overview
8
8
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2022 - 12.2023
- Answered constant flow of inbound customer calls.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
Provision Mobility
10.2018 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Notified company personal of visitor arrival.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services.
Shift Supervisor
Panera Bread
10.2015 - 09.2018
- Assisted customers in placing orders and offered menu recommendations.
- Responded to and resolved customer questions and concerns to maintain customer satisfaction.
- Maintained neat and organized office and production areas.
- Completed store opening and closing procedures and balanced tills.
- Multitasked in fast-paced service-based environment.
- Created weekly employee schedule sheets.
- Trained new employees regarding restaurant protocols and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Health Care Managment
Pasco-Hernando State College
New Port Richey, FL12.2024
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL06.2020
Skills
- Active listening
- Interpersonal and communication skills
- Multitasking abilities
- Dual monitor proficiency
- High volume call intake
- Call Center Operations
- Refund Processing
- Sales Expertise
- Problem-Solving Ability
- Customer Account Management
Timeline
Customer Service Representative
T-Mobile
01.2022 - 12.2023
Receptionist
Provision Mobility
10.2018 - 08.2020
Shift Supervisor
Panera Bread
10.2015 - 09.2018
Bachelor of Science - Health Care Managment
Pasco-Hernando State College
Associate of Arts -
Pasco-Hernando State College
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