Malak Kano
Sterling Heights
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Well heath medical associates
Rochester Hills
05.2022 - Current
- Assisted healthcare professionals in patient examinations and procedures
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Collected and processed laboratory samples for testing purposes.
- Conducted vital sign checks and documented results accurately.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Communicated with insurance providers regarding patient coverage and claims processing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
Medical Assistant
Northwest Labs
Southfield
05.2022 - Current
- Assisted healthcare professionals in patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Educated patients on medication usage and follow-up care instructions.
- Collected and processed laboratory samples for testing purposes.
- Conducted vital sign checks and documented results accurately.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Communicated with insurance providers regarding patient coverage and claims processing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained calendar for office personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
Phlebotomist
Sterling Medical Group
Sterling
06.2022 - 05.2023
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Transported specimens following established protocol for temperature and light.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Conducted various blood tests and updated results into paper and electronic charts.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Interacted with patients to gather and record data prior to blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Input medical and insurance information into database for inclusion in patient records.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Experience Medical Assistant
Sterling Medical Group
Sterling
06.2022 - 05.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Front Desk Receptionist
Ascension
Sterling
06.2022 - 06.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
High School Diploma -
Hazel Park High School
Hazel Park, MI06.2021
Skills
- Sharps Disposal
- Biohazard Waste Disposal
- Tracking Specimens
- Manual and Finger Dexterity
- Sanitation and Sterilization
- Drawing Blood
- Glucose Screening
- Problem Solving
- Microsoft Office
- Electronic health records
- Patient scheduling
- Vital sign monitoring
- EMR / EHR
- Treatment administration
Education and Training
other
Languages
Arabic
Timeline
Phlebotomist
Sterling Medical Group
06.2022 - 05.2023
Experience Medical Assistant
Sterling Medical Group
06.2022 - 05.2023
Front Desk Receptionist
Ascension
06.2022 - 06.2022
Medical Assistant
Well heath medical associates
05.2022 - Current
Medical Assistant
Northwest Labs
05.2022 - Current
High School Diploma -
Hazel Park High School