Malak Musleh
Merrillville,IN
Summary
Detail-oriented and results-driven professional with expertise in data entry, billing, customer service, and team leadership. Bilingual in English and Arabic, with exceptional communication and organizational skills. Known for a friendly, kind, and bubbly personality that fosters positive interactions and customer satisfaction. Highly creative with a passion for arts and design, excelling in digital tools and software to enhance efficiency and engagement. Adept at managing financial processes, resolving customer inquiries, and developing innovative solutions. Skilled in leveraging technology to streamline workflows, optimize user experiences, and deliver visually compelling results. Thrive in fast-paced environments, maintaining accuracy under pressure while meeting tight deadlines.
Overview
6
6
years of professional experience
Work History
Accounts Payable and Receivable Specialist
In Touch Pharmaceutical
Valparaiso, IN
08.2024 - Current
- Manage Patient and Facility Accounts: Maintain accurate billing records. Ensuring all charges and payments are properly documented and collected in an Organized manner.
- Billing and Collections: Contact patients and facilities regarding outstanding balances, arrange payments, and follow up to ensure timely collection. Worked side by side with Accounting and Billing team.
- Payment Processing: Apply and post payments from patients and facilities.
- Issue Resolution: Investigate and resolve payment discrepancies, denied claims, and billing disputes with patients, insurance providers, and internal teams.
- Customer Support: Assist patients and facilities with billing inquiries, explaining charges, payment options, and insurance processes.
- Systems: Worked on multiple screens with GP, DMS, Frameworks and Microsoft Office.
Event Coordinator
Illiana Islamic Association
Highland, IN
01.2021 - Current
- Event Planning & Execution: Strategically plan, coordinate, and oversee events from concept to completion, ensuring seamless operations and a memorable experience for all attendees.
- Program Development: Design and implement engaging programs and activities tailored to diverse audiences and community needs.
- Marketing & Promotions: Create compelling promotional flyers and digital content, to maximize outreach and attendance.
- Budget Management: Develop and track event budgets, optimizing resources while maintaining cost efficiency.
- Logistics & On-Site Coordination: Oversee event setup, execution, and breakdown while proactively resolving any issues.
- Public Speaking: Written speeches and Spoken in front of a large audience. Ensuring audience is engaged and entertained.
Manager
Walgreens
Merrillville, IN
07.2023 - 08.2024
- Store Operations Management: Oversaw daily operations, including opening and closing procedures, cash handling, and adherence to company policies.
- Inventory & Merchandising: Managed stock levels, ensured accurate inventory control, and optimized product displays to drive sales.
- Customer Service & Conflict Resolution: Provided exceptional customer service, addressing inquiries and resolving complaints efficiently to enhance customer satisfaction.
- Team Leadership & Training: Trained, mentored, and motivated team members to improve performance, efficiency, and customer engagement.
- Photo Department Oversight: Supervised the photo department, ensuring high-quality service, proper equipment maintenance, and timely order fulfillment.
- Sales & Revenue Growth: Assisted in meeting sales goals by implementing effective merchandising strategies and promotional campaigns.
- Compliance & Safety: Maintained a clean, organized, and safe work environment, ensuring compliance with company policies and industry regulations.
Receptionist and Teacher
Illiana Islamic Association
Highland, IN
06.2022 - 07.2023
- (Teacher on weekends while Receptionist on weekdays)
- Front Desk & Administrative Support: Managed daily receptionist duties, including scheduling, greeting visitors, answering inquiries, and maintaining organized records.
- Classroom Instruction & Engagement: Designed and delivered lessons, fostering an interactive and supportive learning environment for students.
- Communication & Customer Service: Provided excellent communication with parents, staff, and visitors, ensuring a welcoming and professional atmosphere.
- Multitasking & Organization: Balanced administrative tasks and classroom responsibilities, demonstrating strong time management and adaptability.
- Student Development & Support: Guided students through educational activities, ensuring a structured and engaging learning experience.
- Data Entry & Record Keeping: Maintained accurate attendance logs, student records, and administrative documents.
- Event & Activity Coordination: Assisted in planning school events, activities, and classroom projects to enhance student learning and engagement.
- Conflict Resolution & Problem-Solving: Addressed student concerns and resolved conflicts professionally, fostering a positive school environment.
Cashier and Cook
Dunkin’ Donuts
Schererville, IN
10.2018 - 06.2019
- Cash Handling & Customer Transactions: Operated the cash register and drive-thru system.
- Food & Beverage Preparation: Prepared a variety of menu items, ensuring quality, accuracy, and adherence to food safety standards.
- Customer Service & Order Accuracy: Provided fast, friendly service while ensuring customer orders were correct and delivered promptly. During normal and peak hours, Customer service was/is always Key.
- Store Cleanliness & Organization: Upheld cleanliness standards by regularly sanitizing workstations, equipment, and dining areas.
- Team Collaboration & Multitasking: Worked closely with team members to ensure smooth operations, balancing multiple tasks under pressure.
Education
Associate Degree -
Ivy Tech Community College
01.2020
Class of 2017 -
Lake Central High School
01.2017
Religious Studies -
Zad Academy
Skills
- Bilingual: English and Arabic
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Data management systems
- Strong organizational skills
- Creative skills
- Invoice processing
- Excellent people skills and Friendly
- Time-management skills
- Digital design
- Computer proficiency
- Effective communication
- Active listening
- Attention to detail
- Accuracy in data entry
- Billing, Collections, AR, and AP
- Problem-solving
- Conflict resolution
- Ability to work independently
- Collaborative team settings
- Calm in high-pressure environments
- Deadline-driven environments
Volunteer Experience
- MTI School of Knowledge, Assisted with food distribution and managed financial transactions., Organized event setups and ensured smooth execution.
- ICNA, 01/01/18, Current, Collaborated with Pure Hands during annual Islamic conventions to raise funds for Yemen.
- Illiana Islamic Association, Served as an event planner and organizer for community programs., Acted as a youth coordinator for Young Muslim Sisters, fostering engagement and development.
Attributes
- Quick learner with a creative and adaptable mindset
- Hardworking, driven, and results-oriented
- Strong multitasking and organizational abilities
- Friendly, reliable, and customer-focused
- Warm and approachable, maintaining professionalism in all interactions
- Empathetic and respectful toward others
- Passionate about teamwork and community engagement
- Calm under pressure and thrives in fast-paced environments
Timeline
Accounts Payable and Receivable Specialist
In Touch Pharmaceutical
08.2024 - Current
Manager
Walgreens
07.2023 - 08.2024
Receptionist and Teacher
Illiana Islamic Association
06.2022 - 07.2023
Event Coordinator
Illiana Islamic Association
01.2021 - Current
Cashier and Cook
Dunkin’ Donuts
10.2018 - 06.2019
Associate Degree -
Ivy Tech Community College
Class of 2017 -
Lake Central High School
Religious Studies -
Zad Academy