Malak Shahroor
Houston
Summary
Enthusiastic and reliable individual with a strong passion for motorcycles, riding culture, and customer service. Eager to begin a career in retail sales at Cycle Gear, where I can combine my love for riding with strong interpersonal skills. Quick learner who thrives in team environments and enjoys helping customers find the right gear for safety and style. Excited to grow product knowledge, build sales experience, and contribute to Cycle Gear’s reputation for providing outstanding service to the riding community.
Overview
2023
2023
years of professional experience
Work History
Sales Associate
American Girl
- Approach, acknowledge and assist customers promptly.
- Collaborates with co-workers to create a positive work environment and assists in training new associates.
- Style doll hair according to company standards and demonstrate proper hair care and skin care techniques.
- Participate in Doll Hair Salon events including private birthday parties.
- Assess and meet customer merchandise and service needs, including special requests and resolving customer problems.
- Share information on store events, promotions and activities with customers.
Sales Associate
Sears Hometown & Outlet Stores
- Providing customer assistance and support, and ensuring customer's experience is positive.
- Managed inventory and organized stock rooms for efficient product replenishment.
- Attaining personal sales goals through suggestive upselling.
- Handled customer inquiries and resolved issues as needed.
- Worked with a team to achieve sales goals.
Cashier/Customer Service
Kroger
- Proficient in operating cash register and processing transactions accurately and efficiently.
- Skilled in resolving customer complaints and providing exceptional service in a fast-paced environment.
- Extensive experience in handling cash payments, balancing registers, and maintaining a clean workspace.
- Demonstrated ability to multitask, prioritize tasks, and work well under pressure.
- Provided exceptional customer service by actively listening to and addressing customer needs.
- Proven ability to handle cash, credit card, and mobile payments with speed and accuracy.
Retail Sales Associate
Target
04.2022 - 01.2023
- Maintained organized inventory levels and ensured store cleanliness for optimal customer experience.
- Restocked shelves to ensure availability for customers.
- Utilized time management skills to efficiently organize and replenish merchandise on store floor.
- Assisted customers with locating products and provided excellent customer service.
- Skilled at maintaining positive relationships with customers through attentive communication and problem-solving.
Education
High School or Equivalent -
West Side High School
Skills
- Motorcycle & Riding Gear Knowledge (helmets, apparel, parts, accessories)
- Product Demonstration & Upselling
- Customer service-oriented
- Inventory Management & Merchandising
- Cash Handling
- Multitasking Sales
- Self-Directed
- Communication
- Product knowledge
- Time management
- Teamwork
LANGUAGES
French | Advanced. Diploma in Advanced French
Arabic | Advanced
Timeline
Retail Sales Associate
Target
04.2022 - 01.2023
Sales Associate
Sears Hometown & Outlet Stores
Cashier/Customer Service
Kroger
Sales Associate
American Girl
High School or Equivalent -
West Side High School