Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malakai Worley

Colorado Springs,CO

Summary

Proven record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Costco. Good in cash handling and assertive in addressing customer needs, I excel in fast-paced environments. My commitment to reliability and ability to manage time has consistently contributed to my success, achieving notable improvements in efficiency and service quality.

Overview

6
6
years of professional experience

Work History

Cashier Assistant

Costco
11.2023 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Bagged items securely to minimize breakages and reduce losses.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Helped customers complete purchases, locate items, and join reward programs.

CAP 2 Associate

Walmart
11.2020 - 10.2023
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
  • Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Associate

Fazoli's
01.2019 - 10.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of General Studies - Mechanical Engineering

Pikes Peak Community College
Colorado Springs, CO
05-2027

Bachelor of Mechanical Engineering - Mechanical Engineering

University of Colorado At Colorado Springs
Colorado Springs, CO
05-2027

Skills

  • Cash handling expertise
  • Reliability and punctuality
  • Recordkeeping
  • Financial records management
  • Loading and unloading
  • Product stocking
  • Stock replenishment
  • Assertiveness
  • Product and service solutions

Timeline

Cashier Assistant

Costco
11.2023 - Current

CAP 2 Associate

Walmart
11.2020 - 10.2023

Associate

Fazoli's
01.2019 - 10.2020

Associate of General Studies - Mechanical Engineering

Pikes Peak Community College

Bachelor of Mechanical Engineering - Mechanical Engineering

University of Colorado At Colorado Springs

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Malakai Worley