Malaki Harper
Conway,AR
Summary
personable/inspiring manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact those around me. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Sales Manager
Sissy's Log Cabin
Conway, AR
07.2024 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Completed store opening and closing procedures by counting drawers and managing security.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Managed and developed sales team.
- Collaboration with team to effectively team sell to increase chances of a close.
- Evaluation and knowledge of jewelry for repairs/customs.
- Organized and operated out of store events to broaden our range of gaining clientele.
- Professional clienteleing and follow up to retain and or reopen business with individuals or groups.
Assistant Manager
Furniture Row
Conway, AR
06.2022 - 07.2024
- Improved customer satisfaction by building rapport and handling all complaints/product issues.
- maintained store operations for increased efficiency, implementing and keeping up to date with all new policies.
- Developed strong working relationships with staff, creating a positive work environment.
- Increased sales through effective merchandising strategies and role play with staff.
- Manage/corrected showroom inventory as well warehouse and fixing variance's.
- hand customized for each employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for future growth and goals.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed and ran morning meetings to increase sales and training after reviewing flow report.
- Recruited, interviewed for all positions in store.
- overseen the training off all new recruits and personalized each individuals training depending on the personality type of said employee.
- building inspections once a month to insure no maintenance is needed on the property and everything is up to code.
- created weekly schedules for all sales consultants, warehouse staff and delivery crew.
- routed and planned delivery crews days to insure they finish efficiently and arrive back to store in a timely manner.
- In charge of weekly payroll looking for any errors making sure all employees have the correct pay.
Supervisor of Factory Operations
General Mills
Joplin, MO
05.2016 - 06.2022
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
- Collaborated with senior management on long-term strategic planning initiatives aimed at bolstering company growth and profitability.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Organized training teams to insure new employees are safe and thoroughly trained to minimize accidents.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Implemented policies and standard operating procedures for continuous improvement.
- Led walkthrough with buyers and OSHA.
Lead Meat Cutter
Texas Roadhouse
Joplin, MO
09.2015 - 05.2016
- Reduced waste by accurately measuring and trimming meat products to meet customer specifications.
- Unloading trucks and organizing meat locker.
- Staging meat case in front of store to view freshly cut meats.
- Clean and sanitize meat locker to insure all product is safe to prepare.
Restaurant Front of House Manager
BBQ Station
Cassville, MO
07.2009 - 09.2015
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Staged and restocked front of house menu items.
- watching customer flow rates every week to understand the amount of meat that will be placed in the smoker before closing time.
- Food prep in kitchen.
- Greet and serve every customer in the door as the Head Meatcutter controlling the flow of customers with conversation in a assembly line.
- Train all new employees in front of house duties.
- safe serve certified.
- unloaded trucks and organized walk in freezer as well dry storage.
- inventory management control.
Education
GED -
Cassville High School
Cassville, MO06.2011
Skills
- investing in personal growth of individuals
- communication
- de-escalation of high stress situations
- Employee Scheduling
- Recruiting and interviewing
- efficient with microsoft word
- self taught and driven
Timeline
Assistant Sales Manager
Sissy's Log Cabin
07.2024 - Current
Assistant Manager
Furniture Row
06.2022 - 07.2024
Supervisor of Factory Operations
General Mills
05.2016 - 06.2022
Lead Meat Cutter
Texas Roadhouse
09.2015 - 05.2016
Restaurant Front of House Manager
BBQ Station
07.2009 - 09.2015
GED -
Cassville High School