Malak Overbee
Human Resource/Business Administration
Garden City,MI
Summary
Quick-witted Assistant Program Coordinator with outstanding social grace and a professional and friendly demeanor. Clear written and verbal communication skills with an outstanding attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Program Coordinator/Administrative Assistant
Education, Awards, Community, Dorsey College
03.2021 - Current
- Identified state testing score weaknesses with current program curriculum and implemented new curriculum to increase testing pass rates to achieve state regulation levels
- Key person managing training schedules for EMS Clinical Field Experience and
- Hospital Internship to support the 4–14-month Program
- Planned and managed social events resulting in a networking collaboration for 100+ students and professors to promote collaborative communications
- Accountable to accurately reconcile budget and report monthly online and in person tuition payments
- Daily communications interfacing with new, existing, and past students to guide them to programs departments and staff
- Primary mentor to the students organizing study groups, workshops, online testing, and tutoring.
- Supported planning and coordination of EMS program and associated activities.
- Organized meetings and scheduled events.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
- Implemented practices and policies to keep staff members on task and prioritize duties.
- Provided ongoing direction and leadership for program operations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Developed and maintained relationships with external partners to facilitate program operations.
Human Resource/Administrator
Home Healthcare
09.2020 - 03.2021
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Medical Assistant/Front Desk
Garden City Hospital
02.2018 - 06.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Care Technician
Ascension, Johns
02.2016 - 03.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 50+ residents under long-term care.
Education
Purdue
Bachelor of Science - Business Administration-Human Resource
Purdue University
2022
Skills
- Program Improvements
- Project Management
- Problem-Solving Skills
- Critical Thinking Skills
- Clear Written Communication Skills
- Hiring and Recruitment Knowledge
- Policy Management
- New Employee Training
- Kronos Timekeeping
- Microsoft Office
- Adaptable to Changing Conditions
Accomplishments
- Michigan: Board member of student engagement and scholarships (FY 2022-2023)
- SCLA- Society for Collegiate Leadership
- Medical Assistant Certificate
Languages
Arabic
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Program Coordinator/Administrative Assistant
Education, Awards, Community, Dorsey College
03.2021 - Current
Human Resource/Administrator
Home Healthcare
09.2020 - 03.2021
Medical Assistant/Front Desk
Garden City Hospital
02.2018 - 06.2019
Patient Care Technician
Ascension, Johns
02.2016 - 03.2018
Purdue
Bachelor of Science - Business Administration-Human Resource
Purdue University
Similar Profiles
HANNAH MEIXNERHANNAH MEIXNER
EMT and Paramedic Skills Instructor at Dorsey CollegeEMT and Paramedic Skills Instructor at Dorsey College
Julia H. CumminsJulia H. Cummins
Education Specialist, National External Diploma Program Advisor/Assessor/Portfolio Review at Rockbridge County Adult Education And Piedmont Virginia Community College, Thomas Jefferson Adult EducationEducation Specialist, National External Diploma Program Advisor/Assessor/Portfolio Review at Rockbridge County Adult Education And Piedmont Virginia Community College, Thomas Jefferson Adult Education
Kiyonna LasiKiyonna Lasi
Administrative Assistant at Dorsey CollegeAdministrative Assistant at Dorsey College
Thaer TackrouriThaer Tackrouri
Warehouse Associate at AmazonWarehouse Associate at Amazon
Braden EarleBraden Earle
Merchandising Team Lead at O&W Inc.Merchandising Team Lead at O&W Inc.