Malama Burdusi
Perry Hall
Summary
Dynamic Quality Assurance Specialist with a proven track record at the University of Maryland Baltimore County, enhancing customer satisfaction through effective problem-solving and analytical thinking. Successfully ensured compliance with industry regulations while implementing quality control measures, resulting in improved operational efficiency and reduced inconsistencies. Detail-oriented and committed to excellence in quality assurance.
Overview
40
40
years of professional experience
Work History
Quality Assurance Specialist
University of Maryland Baltimore County
04.2006 - 11.2025
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
Associate Director of Financial Aid
University of Maryland Baltimore County
01.1995 - 04.2006
- Oversaw annual review process for scholarship renewals, guaranteeing consistent funding availability throughout each recipient''s educational journey.
- Facilitated timely disbursement of funds to eligible recipients through careful monitoring of deadlines and progress reports.
- Managed a team of financial aid officers, ensuring accurate and timely processing of applications.
- Collaborated with admissions office to create seamless communication between departments for prospective students.
- Ensured compliance with federal and state regulations through routine audits and policy updates.
- Served as a liaison between academic departments, addressing concerns regarding student financial status or eligibility issues promptly.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Represented financial aid office at group meetings with high school students and parents.
- Processed federal financial aid verifications per Department of Education guidelines.
- Performed Return of Title IV calculations.
Assistant Director Financial Aid
University of Maryland Baltimore County
07.1985 - 01.2005
- Processed student Financial Aid packages
- Met with students and parents to discuss financial aid package
- Made financial aid presentations at high schools and Admissions events
- Assisted in preparing annual budgets for the office of Financial Aid, ensuring adequate funding for key services and initiatives.
- Strengthened relationships with external partners such as lenders, scholarship organizations, and community groups to maximize resources available to students.
- Streamlined financial aid processes by implementing efficient workflow systems and reducing processing time.
- Managed a team of financial aid counselors, ensuring accurate and prompt awarding of funds to eligible students.
- Reduced errors in financial aid packaging by implementing thorough quality control measures and staff training initiatives.
- Supervised the administration of federal, state, and institutional funds according to regulations and guidelines.
Education
No Degree - Business Administration
Towson State University
Baltimore, MDBusiness Administration
Dundalk Community College
Baltimore, MD06-1982
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
Languages
Greek
Native or Bilingual
Timeline
Quality Assurance Specialist
University of Maryland Baltimore County
04.2006 - 11.2025
Associate Director of Financial Aid
University of Maryland Baltimore County
01.1995 - 04.2006
Assistant Director Financial Aid
University of Maryland Baltimore County
07.1985 - 01.2005
No Degree - Business Administration
Towson State University
Business Administration
Dundalk Community College
Similar Profiles
Stanley BrownStanley Brown
Retriever Essentials Greeter at University of Maryland, Baltimore County, UMBCRetriever Essentials Greeter at University of Maryland, Baltimore County, UMBC
Atibha Narasu VAtibha Narasu V
Research Assistant - Food Quality Monitoring at University of Maryland, Baltimore CountyResearch Assistant - Food Quality Monitoring at University of Maryland, Baltimore County
Muhammad Saad ButtMuhammad Saad Butt
Certified Salesforce System Administrator at University of Maryland Baltimore CountyCertified Salesforce System Administrator at University of Maryland Baltimore County
Nathaniel D. SimmonsNathaniel D. Simmons
Receiving Associate/Warehouse Supervisor at Floor and DecorReceiving Associate/Warehouse Supervisor at Floor and Decor
Brandon LewisBrandon Lewis
General Contractor's Helper at B&D ElectricGeneral Contractor's Helper at B&D Electric