Malaya Jacobson
Sioux Falls,SD
Summary
Reliable Shift Leader with 4 years in Food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift Leader
B & G Milkyway
05.2024 - Current
- Close/open, cover breaks, direct employees, cleaning tasks, stocking
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Aldi Foods
01.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista
Starbucks
02.2021 - 01.2024
- Open/close, set up launch's, cleaning tasks, stocking, make drinks /cashier/drive thru
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
shift leader
Slim Chickens
01.2019 - 10.2023
- Open/close, cover breaks, learned all positions, counted tills, helped with scheduling, directed employees for shift
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High school diploma -
Penn Foster High School
Scranton, PA03.2022
Skills
- Shift Management
- Barista Experience
- Cashiering
- Food Service
- POS
- Cash Handling
- Coffee Experience
- Cleaning Experience
- Food Preparation
- Cooking
- Serving Experience
- Food Handling
- Assistant Manager Experience
- Food Safety
- Positive Attitude
- Team Leadership
- Problem-Solving
- Multitasking Abilities
Timeline
Shift Leader
B & G Milkyway
05.2024 - Current
Cashier
Aldi Foods
01.2024 - 05.2024
Barista
Starbucks
02.2021 - 01.2024
shift leader
Slim Chickens
01.2019 - 10.2023
High school diploma -
Penn Foster High School
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