Malaylah Foster
Muncie,IN
Summary
Multitasking shift leader experienced in handling customer service, training employees, overseeing service output, detailing cars, manually fixing technical errors, keeping the facility clean and up to par with standards. Drive to learn new things and master them, efficiency driven and dedicated to improving my skillset.
Overview
3
3
years of professional experience
Work History
Full Serve Manager
Clancy's Car Wash
Muncie, IN
03.2024 - Current
- Supervised daily operations of the team.
- Trained new staff to learn customer service and employee operation.
- Handled cash tips and dispersed them.
- Implemented process improvements that enhanced team productivity and reduced wait times.
- Analyzed customer feedback to identify areas for improvement in service quality and employee performance.
Apartment Cleaner
Campus Edge
Muncie, IN
07.2023 - 08.2025
- Communicated with crew efficiently to get apartments arranged.
- Increased efficiency by implementing time-saving strategies such as multitasking while performing various duties throughout each day.
- Performed individual checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Education
Highschool Diploma -
Muncie Central Highschool
Muncie, IN06-2024
Skills
- Critical thinking and problem solving
- Learned clear communication and problem-solving techniques
- Quick learner and easily adaptable
- Efficiency focused
- Customer Service resolution skills
- Backup management
- Team Training
- Problem resolution
- De-escalation techniques
Timeline
Full Serve Manager
Clancy's Car Wash
03.2024 - Current
Apartment Cleaner
Campus Edge
07.2023 - 08.2025
Highschool Diploma -
Muncie Central Highschool