Malayna Cox
Cuba,MO
Summary
Adept at leading teams and enhancing operational efficiency, I excelled as an Assistant Manager at SUBWAY® Restaurants, where I took on staff training and conflict resolution. My expertise in deep cleaning and customer service significantly improved store standards and customer satisfaction, showcasing my ability to blend hard and soft skills effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Cuba Manor
Cuba, Missouri
05.2024 - Current
- Maintained and organized cleaning supplies stock.
- Maintained clean floors throughout the building by sweeping, scrubbing, and mopping
- Communicated with residents about requests for additional supplies, or cleaning services.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
- Used cleaning chemicals following proper guidelines.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
Assistant Manager
SUBWAY®Restaurants
Cuba, Missouri
03.2023 - 05.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Store Associate
Cuba Bakery & Deli
Cuba, Missouri
03.2022 - 12.2022
- Cleaned shelves, counters, and tables to maintain an organized store.
- Resolved customer complaints promptly with professionalism and courtesy.
- Maintained attractive merchandise displays to maximize purchases.
- Prepared merchandise for purchase.
- Professionally addressed customer complaints.
Education
High School Diploma -
Cuba High School
Cuba, MO05-2022
Skills
- Deep cleaning
- Teamwork
- Cleaning and organizing
- Staff training
- Customer service
- Conflict resolution
- CPR
- Front desk operations
- Office administration
Certification
- CPR certified
References
References available upon request.
Timeline
Housekeeper
Cuba Manor
05.2024 - Current
Assistant Manager
SUBWAY®Restaurants
03.2023 - 05.2024
Store Associate
Cuba Bakery & Deli
03.2022 - 12.2022
- CPR certified
High School Diploma -
Cuba High School
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