Malayshia Tisdale
Johnsonville,United States
Summary
Dedicated to completing each job correctly and efficiently.
Customer-focused professional with background in customer service roles. Experience includes handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction. Strengths include strong communication skills, problem-solving capabilities, and adaptability to evolving business needs. Previous work has seen improvements in customer retention and positive feedback ratings.
Overview
2
2
years of professional experience
Work History
Customer Representative
Teleperformance USA
Columbia, South Carolina
02.2022 - 08.2024
- Listened to the questions and concerns of customers in order to provide answers or responses
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Resolved customer complaints promptly and efficiently.
- Demonstrated strong problem solving skills in addressing customer issues.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Utilized computer systems to access account information, enter notes, and update status codes.
Education
High School -
Johnsonville High School
Johnsonville, SC01.2022
Skills
- Communications
- Extremely quick learner
- Business operations
- Assembly line production
- Customer service excellence
- Call handling
- Product Knowledge
- Inbound and Outbound Calling
Timeline
Customer Representative
Teleperformance USA
02.2022 - 08.2024
High School -
Johnsonville High School