Malaysia Hester
Newport,NC
Summary
Experienced customer service specialist with expertise in medical and nonmedical billing processes. Skilled in resolving refund discrepancies and payment processing. Known for diligent work ethic and effective problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Results-CX
Jacksonville, NC
09.2019 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Resolved discrepancies between customers' remittances and invoices received.
- Adhered to HIPAA guidelines pertaining to confidentiality while handling sensitive personal information.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Customer Service Representative
ContactUS Communications
Jacksonville, NC
05.2019 - 08.2019
- Processed incoming orders in a timely manner according to company standards.
- Resolved customer inquiries regarding order status and delivery.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Detail-oriented and excelled at maintaining accurate account notes and other relevant information in a timely manner.
Customer Service Representative
Tuesday Morning
Morehead City, NC
10.2017 - 05.2018
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Adhered to company policies when dealing with customers.
Education
Associate of Applied Science -
Carteret Community College
Morehead City, NC09-2022
West Carteret High School
Morehead City, NC06-2016
Skills
- Payment Processing
- Medical Billing
- HIPAA Compliance
- MS Word, Excel, and Outlook
- Data Entry
- Attention to Detail
- Multitasking and Organization
- Insurance Claims
- Reimbursements
- Time management abilities
Timeline
Customer Service Representative
Results-CX
09.2019 - Current
Customer Service Representative
ContactUS Communications
05.2019 - 08.2019
Customer Service Representative
Tuesday Morning
10.2017 - 05.2018
Associate of Applied Science -
Carteret Community College
West Carteret High School
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