Malaysia Johnson
Autozone
Baton Rouge,Louisiana
14
years of professional experience
Reliable worker with strong mechanical attitude and a willingness to learn. Self-motivated Sales Representative with excellent verbal and written communication skills and strong computer and customer service experience. Talented Manager with excellent issue and conflict resolution skills and more than 7+ years of experience. Highly effective and knowledgeable in providing outstanding guest satisfaction. Highly skilled in Multi-tasking and well-known for creating positive environments where employees can thrive and succeed. Pursuing a long term career where hard work and dedication will be highly valued. Continually maintains a positive attitude while interacting with demanding clients and customers. Serves as the primary point of contact for both in-house and external phone and website queries. Highly Knowledgeable about security service, automotive parts, and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Work History
Expert Parts Sales Manager Driver
3 Years 8 Months- Assist customers with selecting the correct automotive parts based on vehicle specifications
- Provide knowledgeable recommendations and explain product features clearly.
- Operate POS system and Maintain organized inventory and stock shelves as needed
- Deliver consistent, high customer service in a fast-paced retail store.
- Provides WOW! Customer Service.
- Drives delivery vehicle to transport parts to commercial customers, including the loading and unloading of parts.
- Picks up returns, cores and parts from nearby stores or outside vendors.
- Maintains a safe driving and working environment.
- Assist customers in the store between deliveries
- Follows all company policies, procedures, dress code and management direction, including all fleet and safety policies
- Handle cash and charge transactions per company policy
- Maintain product knowledge and current promotions through AutoZone systems and information resources
Security Guard
3 Years 6 Months- Protect the interests of the client within the limits of the facility and to protect the lives and property of employees and visitors.
- Observe and report signs of crime or disorder and investigate disturbances.
- Prepare reports on a daily basis as trained and turn them into the proper contacts.
- Complete patrols as required by post orders.
- Monitor and control access to property as required by post orders.
- Notify proper authorities in all cases of emergencies as outlined in the post orders.
- Report all violations of company policy and local and federal laws as stated in the Employee Handbook.
Screening Technician/Unit Clerk
1 Year 6 Months- Adheres to all CORE, LLC policies and procedures.
- Adheres to departmental Quality Assurance procedures.
- Performs screenings by providing questionnaires and taking temperature readings.
- Completes clerical data entry as required.
- Must Work independently Demonstrate: organizational skills, efficiency in all task and attention to detail Must read, write, and comprehend medical information.
- Ability to effectively present information, both verbal and written.
- Demonstrated ability to use computer and telephone.
- Knowledge of current diagnostic tests, their functions, and normal results.
- Has consistently demonstrated service-oriented performance. Ensuring patient records are filled out and accurate.
- Following security measures to ensure patients' information is safe and confidential.
- Managing discharge documents, patient health history forms, admission and discharge documents and other paperwork.
- Completing receptionist duties, such as sending emails, answering phone calls, ordering supplies, scheduling appointments.
Automotive Service Consultant
3 Years 8 Months- Tested vehicles and their components and systems.
- Operated vehicles into oil bay.
- Communicated effectively with customers on future problems and repairs that might need to be addressed.
- Reviewed work orders and discussed them with supervisors.
- Inflated tires on a test machine and adjusted controls to simulate road conditions.
- Diagnosed computer and electrical failure with appropriate testing equipment.
- Maintained vehicle records by recording and filing all service and repairs.
- Managed the front counter, including answering the phone and opening and closing the shop.
Assistant Manager
3 Years 2 Months- Promoted from Team Leader to Assistant Manager within 6 months.
- Encouraged the sales staff to cross-sell complementary products and services to customers.
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
- Interacted with customers as they entered the store to determine what their needs were.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Monitored security and handled incidents in a calm and professional manner.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Counted cash drawers and made bank deposits.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Organized private mailbox system using mailbox manager software.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted store inventories once per quarter.
Sales Associate Cashier
1 Year 7 Months- Created attractive displays to promote items.
- Monitored security and handled incidents in a calm and professional manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Verified that all customers received receipts for their purchases.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
Associate of Applied Science - Business Degree
High School Diploma
Skills
Troubleshooting expert
Automotive Parts Expert
Good judgment
Good communication skills
Hand/power tools
Computer skills
Customer relationship building
Data analysis tools
Equipment problem resolution
Strong team player
Strong written and verbal communication skills
Fast learner
Working night shift
Customer service
Strategic planning
Opening and closing procedures
Training and development
Accurate money handling
Inventory management
Excellent customer service skills
Hourly shift management
POS systems
Bank deposit procedures
Merchandising
Store displays
Merchandising understanding
Product knowledge
Flexible schedule
Multi-tasking strength
High energy
Relationship building
Active listening skills
Credit card transactions
Retail sales
Stocking
Cash handling
Appointment scheduling
Security
Clerical skills
Medical terminology
Organization
Problem solving
Data Entry
Patient care
Phone calls
Independence
Shipment processing
Business
House Of Units LLC,
Baton Rouge, LA,
Custom Wig Maker,
2022-02-01, ACTIVE
Timeline
Expert Parts Sales Manager Driver
Autozone
02.2023 - CurrentRead More
Screening Technician/Unit Clerk
Core Occupational Medicine
12.2020 - 06.2022Read More
Security Guard
Weiser Security Services
06.2020 - 12.2023Read More
Automotive Service Consultant
Walmart Super-center
03.2017 - 11.2020Read More
Assistant Manager
Cracker Barrel Gas Station
10.2014 - 12.2017Read More
Sales Associate Cashier
Hair Crown Beauty Supply
03.2013 - 10.2014Read More
Northdale Magnet High School
High School Diploma
Read More
Baton Rouge Community College
Associate of Applied Science from Business Degree
Read More