Malaysia Nixon
Ross Innovative Employment Solutions
Milwaukee,WI
1
Certification
11
years of professional experience
Quality Assurance and Operations professional with experience in compliance-focused case review, policy interpretation, documentation, process improvement, and staff development, complemented by a background in healthcare and pharmacy operations. Skilled in evaluating accuracy, identifying discrepancies and risk, maintaining confidentiality, and ensuring adherence to established standards and procedures. Recognized for strong analytical skills, organization, clear communication, and the ability to translate complex processes into practical guidance that supports quality outcomes.
Work History
CNA
1 Year 8 Months- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs, documenting changes to support care plans and physician directives.
- Administered medications accurately following established protocols and safety standards.
- Collaborated with nursing staff to ensure effective patient care and communication within the team.
- Trained new employees on best practices in patient care and facility procedures.
- Participated in patient assessments, contributing to individualized care strategies and interventions.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
EAS/QA
2 Years 8 Months- Oversaw daily operations to ensure compliance with corporate policies and procedures.
- Led team in optimizing inventory management processes, reducing stock discrepancies.
- Implemented training programs to enhance staff performance and customer service skills.
- Developed strategic initiatives to improve store efficiency and profitability.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Manager/Pharmacy Tech
2 Years 1 Month- Oversaw daily operations to ensure compliance with corporate policies and procedures.
- Led team in optimizing inventory management processes, reducing stock discrepancies.
- Implemented training programs to enhance staff performance and customer service skills.
- Developed strategic initiatives to improve store efficiency and profitability.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Caregiver
1 Year 3 Months- Assisted residents with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance residents' well-being.
- Administered medication in accordance with prescribed schedules and protocols.
- Maintained cleanliness and organization of resident living areas to promote hygiene.
- Monitored vital signs and reported changes in residents' health conditions promptly.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Crew Member/Manager
3 Years 4 Months- Trained new crew members on operational procedures and customer service standards.
- Managed daily inventory levels, ensuring stock availability for peak hours.
- Led team meetings to discuss performance goals and workflow improvements.
- Implemented training programs that enhanced staff efficiency and service quality.
- Monitored food safety practices to maintain compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Adapted quickly to changing circumstances or demands, maintaining operational stability during peak periods or unexpected staffing changes.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma
Skills
Quality Assurance & Compliance • Case Auditing & Review • Policy & Procedure Interpretation • Process Improvement • Workflow Optimization • Staff Training & Coaching • Documentation & Record Management • Risk & Error Identification • Case Analysis • Fraud & Complaint Review • Customer Service • Process Documentation • Operational Efficiency • Cross-Functional Collaboration •
Certification
CNA (May 2027)
CBRF (All 4 Classes)
CPR
Timeline
EAS/QA
Ross Innovative Employment Solutions
12.2023 - CurrentRead More
CNA
Aurora Sinai Medical Center
02.2022 - 10.2023Read More
Manager/Pharmacy Tech
Walgreen’s
01.2020 - 02.2022Read More
Caregiver
Heritage Senior Living
10.2018 - 01.2020Read More
Crew Member/Manager
5 Guys Burgers And Fries
06.2015 - 10.2018Read More
Harold S Vincent
High School Diploma
Read More