MALAYSIA WILLIAMS
MOUNT VERNON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security
04.2025 - 11.2025
- Monitored facility access, ensuring compliance with security protocols and procedures.
- Conducted regular patrols to identify and address potential safety hazards.
- Responded promptly to incidents, investigating disturbances and coordinating with local law enforcement.
- Maintained detailed logs of daily activities, enhancing operational transparency and accountability.
Front Desk Receptionist
Swim Tank
09.2023 - 04.2025
- Optimized administrative processes, including document management and customer service, resulting in heightened office productivity and client satisfaction.
- Streamlined administrative workflows and enhanced customer service protocols, driving substantial improvements in office efficiency and client satisfaction levels.
- Provided exceptional first-point-of-contact support, creating a welcoming atmosphere and consistently exceeding guest expectations.
- Orchestrated seamless front desk operations, enhancing guest experiences and office efficiency through proactive problem-solving and innovative process improvements.
City Carrier Assistant
USPS
08.2024 - 09.2024
- Efficiently sorted and organized mail, reducing errors and enhancing route productivity.
- Adapted to changing routes and schedules, maintaining high service standards and meeting deadlines.
- Implemented meticulous mail organization system, minimizing delivery errors and improving overall route productivity.
- Devised creative solutions for challenging delivery scenarios, ensuring uninterrupted service and maintaining high customer satisfaction levels.
Front Desk Receptionist
Dogtopia
06.2023 - 09.2023
- Generated monthly sales reports and analyzed customer feedback, aiding strategic decisions.
- Provided administrative support, including filing and scanning, boosting office efficiency.
- Scheduled and confirmed appointments, ensuring smooth daily operations and time management.
- Maintained meticulous records and calendars, ensuring seamless scheduling for clients and staff while optimizing administrative processes.
Customer Service Supervisor
Marshalls Department Store
12.2020 - 04.2023
- Trained customer service team, ensuring exceptional service delivery, and consistency.
- Resolved customer disputes promptly, maintaining high satisfaction, and positive relationships.
- Led team meetings on policy updates and procedural changes, ensuring team alignment.
- Collaborated with management on projects, driving departmental improvements.
Education
Bachelor of Arts - Criminology, Law
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2026
Skills
- Spreadsheet tracking
- Front Office Management
- Customer Service
- Problem-solving skills
- Microsoft Office
- Office Organization
Timeline
Unarmed Security Guard
Allied Universal Security
04.2025 - 11.2025
City Carrier Assistant
USPS
08.2024 - 09.2024
Front Desk Receptionist
Swim Tank
09.2023 - 04.2025
Front Desk Receptionist
Dogtopia
06.2023 - 09.2023
Customer Service Supervisor
Marshalls Department Store
12.2020 - 04.2023
Bachelor of Arts - Criminology, Law
John Jay College of Criminal Justice of The City University of New York