Manuela Martinez
Marfa,TX
Summary
Detail-oriented and dependable bilingual professional with experience in customer service, administrative support, and communication. Fluent in both English and Spanish, with strong ability to communicate effectively with diverse customers, employees, and teams. Skilled in handling phone calls, assisting customers and staff, maintaining organized records and filing systems, and managing data accurately. Experienced in Microsoft Word, PowerPoint, spreadsheets, Google Mail (Gmail), and office organization. Strong interpersonal skills with the ability to multitask, maintain confidentiality, and provide professional support in fast-paced environments. Seeking a Human Resources Assistant position where I can contribute strong communication, organizational, administrative, and bilingual customer support skills.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard
Big Bend Security Co
Marfa, TX
02.2024 - Current
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, maintaining calm and following protocols.
- Documented daily activities and incident reports accurately for review.
- Assisted in training new security personnel on procedures and policies.
- Implemented access control measures to regulate entry into restricted areas.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Developed strong relationships with fellow team members as well as other departments within the organization.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Conducted security screenings at entry points to prevent unauthorized access, maintaining secure environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Election Poll Worker
Presidio County
Marfa, TX
11.2018 - 11.2024
- Assisted in setting up and dismantling polling stations to ensure compliance with election regulations.
- Provided accurate information to voters regarding voting procedures and polling locations.
- Monitored voting equipment for functionality, addressing issues promptly to minimize disruptions.
- Verified voter identification and eligibility to maintain election integrity and security.
- Trained new poll workers on operational procedures and customer service best practices.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
- Checked elector identification and eligibility and marked elector numbers in register.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Opened and closed polling booths.
Server Manager
The Water Stop Marfa
Marfa, TX
11.2020 - 08.2023
- Delivered friendly customer service to create positive guest experiences and encourage repeat business.
- Assisted customers with orders and answered questions about menu items.
- Handled customer concerns and resolved issues professionally.
- Worked efficiently in a fast-paced environment while serving multiple customers.
- Used cash registers and point-of-sale systems to process orders and payments accurately.
- Maintained a clean and organized work area to support health and safety standards.
- Communicated and worked well with team members to provide smooth service.
- Helped train new employees on customer service and workplace procedures.
- Adapted quickly to new tasks and learned product information to better assist customers.
- Supported daily opening and closing duties to keep operations running smooth.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated with kitchen staff to ensure timely food delivery and quality control.
- Trained and mentored new staff on service protocols and customer interaction techniques.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Document Filer
Appraisal District
Marfa, TX
10.2018 - 12.2018
- Organized and maintained digital and physical filing systems for accurate document retrieval.
- Collaborated with team members to ensure timely processing of appraisal documents.
- Implemented efficient categorization methods to enhance document accessibility and accuracy.
- Utilized specialized software to manage electronic records and improve operational efficiency.
- Maintained accurate inventory of archived files, facilitating quick retrieval when needed.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Compiled, sorted and filed high volume of documents.
- Retrieved file information and made copies for authorized users.
- Created and printed labels for well-organized filing.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
Education
High School Diploma -
Marfa Jr./ Sr. High
Marfa, TX05.2012
Skills
- Bilingual (Spanish & English)
- Customer Service & Support
- Professional Communication
- Phone Call Handling
- Microsoft Word
- Microsoft PowerPoint
- Spreadsheet Management
- Data Entry
- Filing & Records Management
- Google Mail (Gmail)
- Administrative Support
- Scheduling & Organization
- Attention to Detail
- Problem Solving
- Team Collaboration
- Confidential Document Handling
- Time Management
- Conflict Resolution
- Multitasking
- Office Equipment Operation
- Written & Verbal Communication
Languages
English
Spanish
Timeline
Unarmed Security Guard
Big Bend Security Co
02.2024 - Current
Server Manager
The Water Stop Marfa
11.2020 - 08.2023
Election Poll Worker
Presidio County
11.2018 - 11.2024
Document Filer
Appraisal District
10.2018 - 12.2018
High School Diploma -
Marfa Jr./ Sr. High