Malaysia Wise
Baltimore,MD
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
Work History
Case Manager
New Behavioral Network
09.2023 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Caseworker
Family Services Of Delaware
05.2021 - 09.2023
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Communicate with clients and provide updates on the status of their legal processes to ensure timely and effective information sharing regarding upcoming appointments, deadlines, and other individual aspects of their case.
- Work in partnership with community partners to provide a broad range of services to clients including but not limited to services such as assisting in completion of employment authorization cards application, green card applications, family reunification application, educating clients on the citizenship application process, and asylum when appropriate.
- Will assist in the preparation of applications for submission to our partners, conduct consultations, and provide effective case management to our clients by sharing immigration-related case updates, and responding to inquiries.
- Maintain case files and client database and perform community outreach as necessary.
- Build a referral resource database in order to refer clients.
- Attend and participate in trainings
- Stay current on existing and new immigration laws and policies.
- Update the team on new immigration laws or policies as appropriate.
Caseworker
Endeavors
02.2019 - 05.2021
- Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities.
- Conduct age-appropriate comprehensive assessment in a child centered, trauma-informed manner and documented in an online case management system.
- Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation.
- Actively establish, enhance and maintain liaison relationships with key government agencies, and non-profits/ community organizations.
- Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency.
- Meet or exceed program productivity expectations on a regular and sustained basis
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
Education
Bachelor of Science - Rehabilitation Services
University of Maryland - Eastern Shore
Princess Anne, MD12.2020
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
Timeline
Case Manager
New Behavioral Network
09.2023 - 04.2024
Caseworker
Family Services Of Delaware
05.2021 - 09.2023
Caseworker
Endeavors
02.2019 - 05.2021
Bachelor of Science - Rehabilitation Services
University of Maryland - Eastern Shore