Dedicated Sr Pharmacy Technician with a strong focus on customer satisfaction and effective problem-solving. Expertise in resolving third-party billing issues and ensuring timely medication delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr Pharmacy Technician
Divvydose
Moline
11.2023 - Current
Collaborated with medical providers, pharmacists, and insurance to adjudicate medications and resolve issues, ensuring timely medication delivery to patients.
Trained new staff on processes and procedures, aligning with company goals and supporting achievement of targeted objectives.
Pharmacy Technician
University of Iowa Hospital and Clinics
Coralville
05.2022 - 09.2023
Answered incoming phone calls and addressed questions from customers and healthcare providers
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
Investigated third-party billing rejections by reviewing claim details
Pharmacy Operations Manager
Walgreens
Iowa City
11.2021 - 05.2022
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction
Vaccinated patients to provide immunity against Influenza and Coronavirus
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed
Education
Associate of Arts -
Des Moines Area Community College
Ankeny, IA
12-2012
Skills
Oral and written communication
Problem solving and critical thinking
Ability to work in high volume environments
Adaptability to new policies and regulations
Ability to meet goals individually or collectively