Chelsea Poage
Oak Harbor,WA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Pharmacy Technician
Walgreens
09.2012 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2012
Skills
- Drug Inventory Control
- Insurance Verification
- Insurance Billing
- Aseptic Techniques
- Drug Storage Procedures
- HIPAA
- Pharmacy and Customer Records Management
- Inventory Control
- Updating Medication Histories
- Team Collaboration
- Manual and Automated Medication Dispensing
- Patient Confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Sr Pharmacy Technician
Walgreens
09.2012 - Current
High School Diploma -
Desert Ridge High School
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