Ashley Doner
Texas City,TX
Summary
Dynamic and results-driven SR. Certified Pharmacy Technician at Walgreens, recognized for enhancing patient satisfaction through exceptional customer service and efficient medication data entry, filling, and dispensing. Proficient in insurance billing and compliance, I successfully streamlined operations, contributing to improved workflow and team performance in a high-volume pharmacy environment. Very knowledgeable of drug classifications, simple compounding, and the go-to for advanced prescription billing processing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SR. Certified Pharmacy Technician
Walgreens
Houston, TX
09.2023 - 12.2025
- Trained and mentored junior pharmacy technicians to enhance team performance and service delivery.
- Collaborated with healthcare providers to streamline prescription management and patient care.
- Oversaw inventory control to maintain optimal stock levels and minimize waste.
- Assisted in resolving patient issues promptly to improve customer satisfaction.
- Facilitated communication between patients and prescribers for timely medication refills.
- Streamlined workflow processes to improve efficiency in medication dispensing and customer service.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Answered patients' questions and troubleshot prescription issues.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Counted, measured, and compounded medications following standard procedures.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Operations Manager
Walgreens
Texas City, TX
06.2022 - 08.2023
- Monitored compliance with regulatory standards, ensuring all operations adhered to federal and state laws.
- Conducted regular audits of inventory management practices to minimize waste and optimize stock levels.
- Facilitated performance reviews for staff, providing constructive feedback and identifying areas for development.
- Implemented safety protocols for medication handling, reducing the risk of dispensing errors.
- Enhanced customer service initiatives, receiving positive feedback from patients regarding their pharmacy experience.
- Created reports on operational metrics to track performance and identify improvement opportunities.
- Resolved conflicts within the team, fostering a positive work environment that encouraged employee engagement.
- Promoted a culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Technician
Walgreens
Texas City, TX
11.2016 - 06.2022
- Trained and mentored junior pharmacy technicians to enhance team performance and service delivery.
- Collaborated with healthcare providers to streamline prescription management and patient care.
- Oversaw inventory control to maintain optimal stock levels and minimize waste.
- Assisted in resolving patient issues promptly to improve customer satisfaction.
- Facilitated communication between patients and prescribers for timely medication refills.
- Streamlined workflow processes to improve efficiency in medication dispensing and customer service.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Answered patients' questions and troubleshot prescription issues.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Counted, measured, and compounded medications following standard procedures.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Associate of General Studies - Pre-nursing
College of The Mainland
Texas City, TX05.2013
Skills
- Immunization administration
- Problem-solving skills
- Insurance billing
- Insurance verification
- Medication dispensing
- Pharmaceutical calculations
- HIPAA compliance
- Dosage form preparation
- Drug inventory control
- Pharmacy equipment use
- Drug storage procedures
- Manual and automated medication dispensing
- Medication therapy management
- Pharmacy software proficiency
- Compounding techniques
- Staff training and development
- HIPAA
- Prescription processing
- Drug classification
- Advanced math skills
- Pharmacy operations
- Point of sale systems proficiency
- Filling prescriptions precisely
- Inventory supply monitoring
- Quality assurance and control
- Medication storage
Certification
CPhT- PTCB/ASHP Certification [ 255273 Exp. 12/31/2027], Immunizer/ Vaccine Administration Certification,
Adult Child and Baby First Aid/CPR/AED Certification [ 022VCID Exp. 09/24/2027 ],
IV Certification [ 84572 Completed 01/24/2026 ].
Timeline
SR. Certified Pharmacy Technician
Walgreens
09.2023 - 12.2025
Pharmacy Operations Manager
Walgreens
06.2022 - 08.2023
Pharmacy Technician
Walgreens
11.2016 - 06.2022
Associate of General Studies - Pre-nursing
College of The Mainland