Lindsey Sand

Sr. Certified Pharmacy Technician

Walgreens

08.2006 - Current

Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Stocked, labeled, and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
Managed opening and closing duties for pharmacy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Restocked automated medication dispensing equipment.
Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.