Malcolm Christmas

• Supervised daily cleaning operations across various client sites.
• Trained and mentored new cleaning staff on procedures and safety standards.
• Inspected work areas for cleanliness and compliance with company guidelines.
• Maintained records of cleaning activities and staff performance reports.
• Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
• Maintained records of completed tasks including work orders and time sheets.

• Admit patients and process their paperwork into the online database.

• Process all admission paperwork with the patient and discuss any financial concerns.

• Collect monies due and document in billing system

• Handle funds per office procedure.

• Answers incoming phone calls in a professional manner, utilizing the appropriate solution.

• Verifying insurance information.

• Verifying patient insurance and confirms with Finance.

• Providing excellent customer service to patients and their families.

• Acting as a liaison between nurses, physicians and other staffs.

• Maintaining patient/staff confidentiality.

• Receive and process incoming referrals.

• Communicate with community provider practices regarding missing information, clinical guidelines, and status of appointment.

• Answer customer inquiries regarding community services and clinic appointments.

• Meet and greet new patients.

• Register patients on day of visit.

• Participates in general mailings, satellite operations and general clerical work.

• Oversaw daily operations of towing fleet and service delivery.
• Managed team schedules and ensured appropriate staffing levels.
• Coordinated maintenance and repairs for towing equipment and vehicles.
• Processed billing statements accurately using advanced accounting software.
• Managed customer inquiries regarding billing discrepancies and account statuses.
• Answered customer inquiries regarding billings, payments, account status.

• Operated material handling equipment to transport goods within the fulfillment center.
• Received and inspected incoming shipments for quality and accuracy.
• Packed customer orders efficiently using appropriate packing materials.

• Assisted customers with product selection and provided knowledgeable recommendations.
• Maintained store displays and ensured products were well-stocked and organized.
• Operated point-of-sale system to process transactions efficiently and accurately.
• Engaged with customers to understand their needs and answer product inquiries.
• Trained new staff on store policies, customer service techniques, and product knowledge.
• Greeted customers and provided exceptional customer service.