Jeannen Stroud
Jackson,GA
Summary
Experienced leader in janitorial services with a focus on maintaining high cleanliness and safety standards. Proven ability to motivate and train teams, ensuring efficient task delegation and execution. Recognized for adaptability and a proactive approach to problem-solving, delivering effective solutions in diverse environments.
Overview
14
14
years of professional experience
Work History
Cleaning Supervisor
Delta Sky Club
04.2025 - Current
- Supervised daily cleaning operations ensuring adherence to safety and quality standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules maximizing productivity.
- Monitored inventory levels of cleaning supplies, coordinating timely reorders.
- Resolved staff conflicts and addressed performance issues through coaching sessions.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed and implemented staff recognition programs to motivate and reward employees.
Shift Supervisor & Trainee
Wendy's
11.2023 - 03.2025
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Enforced compliance with health and safety regulations to maintain a safe working environment.
- Developed schedules to align staffing levels with peak business demands, enhancing service efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Collaborated with management to identify process improvements that increased operational effectiveness.
FC Associate
Amazon
09.2022 - 02.2024
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Manager of Operations
Carnival Cruise Lines
04.2015 - 10.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked directly with management, Job titles, and Type department to brainstorm, discuss strategy and mitigate Type issues.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager on Duty
Courtyard By Marriott Airport And Cruise
12.2012 - 01.2016
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Developed schedules for up to Number employees per shift.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Manager on Duty
Comfort Inn & Suites
02.2012 - 02.2015
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
Education
High School - Telemarketing
Norman Thomas High School
Manhattan, NY06.1988
Skills
- Customer Order Fulfillment
- Work Prioritization
- Excellent Communication
- Teamwork Skills
- Order Picking and Processing
- Heavy Lifting
- Sorting and Organizing
- Correct Labeling
- Team Leadership
- Customer Experience
- Order Status Updating
- Willing to Learn
- Safety Regulation Adherence
- Hazardous Materials
- Hand Scanning
- Reading Comprehension
- Product Packaging
- Motivated Team Player
- Database Uploading
- Word Processing
- Data Entry
- Customer Relationship Management
- Software Troubleshooting
- QuickBooks Proficiency
- Keyboard Entry
- Grammar Understanding
- Schedule Management
- Microsoft Office
- Maintaining Confidentiality
- Strong Problem Solver
- Attention to detail
- Problem-solving abilities
- Creative thinking
- Active listening
- Adaptability and flexibility
- Decision-making
- Team guidance and motivation
- Customer relations
- Complaints handling
- Team management
- Chemical handling
- Teamwork and collaboration
- Problem-solving
- Reliability
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Team leadership
- Effective communication
- Employee training and development
- Work inspection
- Inspection skills
- Inventory replenishment
- Employee performance evaluation
- Health and safety standards
Skills
- Employee Management
- Independent Worker
- Strong Interpersonal Skills
- Excellent Communication Skills
- Records Security
- Safety Regulations
- Data Processing
- Technical Support
- Log Activities
- Employee Timesheet Processing
- Email Communication
- Correct Errors
- Compile Information
- Multi-Line Phone Proficiency
- Advanced Clerical Knowledge
Timeline
Cleaning Supervisor
Delta Sky Club
04.2025 - Current
Shift Supervisor & Trainee
Wendy's
11.2023 - 03.2025
FC Associate
Amazon
09.2022 - 02.2024
Manager of Operations
Carnival Cruise Lines
04.2015 - 10.2018
Manager on Duty
Courtyard By Marriott Airport And Cruise
12.2012 - 01.2016
Manager on Duty
Comfort Inn & Suites
02.2012 - 02.2015
High School - Telemarketing
Norman Thomas High School
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