Malcolm Elder
Fort Lauderdale,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Always willing to learn, engage, and grow.
Overview
13
13
years of professional experience
Work History
Graduate Medical Education Program Coordinator
Broward Health
Fort Lauderdale, Florida
07.2023 - Current
- Entrusted with overseeing two graduate medical programs, including the Emergency Medicine Residency Program and the Pulmonary Disease and Critical Care Fellowship.
- Collaborated with faculty to develop and implement educational programs.
- Coordinated activities between multiple departments to ensure successful program delivery.
- Maintained accurate records of all program participants, including contact information and course completion details.
- Organized workshops, seminars and special events related to education initiatives.
- Facilitated communication between instructors, administrators, and other relevant personnel involved in the implementation of education initiatives.
- Utilized technology tools such as databases and spreadsheets to track attendance at events related to education initiatives.
- Assisted with recruitment efforts related to education programs.
- Managed the budgeting process for educational programs.
- Coordinated meetings between stakeholders involved in the development of new educational programming.
- Conducted research and analysis of data related to program effectiveness.
- Delivered concise reports and analysis to measure performance of faculty and students.
Child Protective Investigator
Department of Children and Family Services
Austin, TX
06.2022 - Current
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress cases which included: Child Death, Child Trafficking, Sex Trafficking, Sexual Abuse, Physical Abuse, and Neglectful Supervision.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
COVID-19 Testing Site Manager
Florida Department of Health
Fort Lauderdale, FL
01.2022 - 03.2022
- Supervised all operations related to running a Covid-19 testing facility.
- Recorded and tracked daily attendance of staff.
- Oversaw daily operations to maximize testing output and minimize patient processing times.
- Served as point of contact for team members, parent organization and public health entities to inform on operations and testing data.
- Maintained cleanliness of testing booths and testing materials to comply with CDC guidelines.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Led and motivated 30 employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts between agencies, nurses and clerical staff to maintain optimal workflows.
- Filled in for staff members in case of staffing shortage, mastering every station to keep facility running optimally.
Covid-19 Contact Tracing Supervisor
Florida Department of Health
Fort Lauderdale, FL
06.2021 - 01.2022
- Supervised team of 30 contact tracers, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Organized and led weekly team meetings, providing updated CDC guidance and changes.
- Diffused/escalated Do Not Board situations where a positive Covid-19 case refuses to cancel his/her travel plans.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prepared engaging multimedia presentations using Powerpoint, Excel, Word, and Teams.
- Created and sent off travel notification forms to Miami Quarantine Station.
- Communicated with leadership team through daily and weekly reports.
- Monitored the daily activities of 30 contact tracers.
- Explained goals and expectations required of new trainees.
- Maintained workforce schedules to provide effective coverage for key areas and achieve objectives. Examples: Contact tracing, Vaccine data entry, testing sites.
- Created training manual for employees to use as reference guide.
- Familiar with communicable disease reporting databases.
- Remained calm and professional in stressful circumstances and when dealing with unhappy clients, effectively diffusing situations.
- Cross-trained as a POD manager in order to provide weekly testing for Department of Health Employees.
Covid-19 Accurint Searcher
Florida Department of Health
Fort Lauderdale, FL
02.2021 - 06.2021
- Responsible for advanced data base search for all the Florida Department of Health in Broward County’s Contact Tracers and Vaccine Data Entry team.
- Advanced data base search for Patient/Case’s missing information.
- Trusted with confidential patient information
Vaccine Data Entry/Covid-19 Vaccination Sites Team
Florida Department of Health
Fort Lauderdale, FL
01.2021 - 02.2021
- Helped begin Covid-19 Vaccine Data Entry project.
- Inputted patient’s Covid-19 vaccines into Florida Shots.
- Assist with Vaccination Sites by delivering vaccines to nurses, directing traffic, and keeping track of various assignments.
COVID-19 Contact Tracer
Florida Department of Health
Fort Lauderdale, FL
08.2020 - 01.2021
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Maintained contact with supervisors and assigned Department of Health officials to receive assignments and meet health department needs.
- Answered calls and interacted with community members to provide information on advocacy services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Helps case develop an appropriate plan which may include referral to another agency or professionals.
- Data entry and familiarity with computer software programs including communicable disease reporting.
Sales Associate
Pet Supermarket Inc.
Davie, FL
10.2019 - 08.2020
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Paralegal
Elder Law Offices
Boca Raton, FL
05.2019 - 08.2019
- Identified and analyzed legal documents, discoveries and contracts.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Prepared clients for appointments, depositions and testimony.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Coordinated subpoena services and other support activities for legal office.
- Organized client calendars, prepared mailings and handled high call volumes.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Produced well-researched and articulate legal briefs, pleadings and statements.
- Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
Crew Member
Club Nautico Boat Charter
Miami Beach, FL
08.2013 - 05.2014
- Responsible for the upkeep and cleanliness of vessels used for day boat chartering business.
- Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.
- Assisted with launching and docking boats safely for customers.
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
- Provide food and drinks to clientele.
Dive Staff
Tarpoon Lagoon Diving Center
Miami Beach, FL
08.2012 - 08.2013
- Build rapport with clients while promoting sales through dive packages, gear, and memberships.
- Assist with scuba certifications by attending scuba dives.
- Monitor clientele and provide coaching when necessary.
- Assessed diving equipment for proper functionality before dive to minimize mishaps.
- Studied dive plan, routine and emergency procedures and explained assignment details to fellow divers.
Education
Master of Science - Information Systems
Texas A&M University - Central Texas
Killeen, TX08-2025
Master of Arts - Disaster Management
Florida International University
Miami, FL07.2020
Bachelor of Science - Political Science
Florida State University
Tallahassee, FL08.2018
Skills
- Field operations
- Project oversight
- Conflict resolution
- Planning and coordination
- Personnel management
- Health information systems
- Schedule management
- Records management
- Patient relations
- Patient safety
- Decision-making
- MS Office
- Research methodologies
- Analytical thinking
- Problem resolution
- Flexible and adaptable
Accomplishments
- Taekwondo Black Belt
- PADI Master Diver Certification
- PADI Rescue Diver Certification
References
- Kryssa Centeno - CME Coordinator (954) 774-3938
- Mark Monaco - GME Coordinator (754) 277-1017
- Jeffrey Suarez - Miami Dade Fire Rescue Special Operations Captain (786) 258-1745
- Dr. Gerald Bihn - Medical Doctor (419) 466-0908
- Lucas Idone - Florida Department of Health Opioid response (305) 776-1071
- Ian Gonzalez - Florida Department of Health POD Manager (954) 483-7505
Timeline
Graduate Medical Education Program Coordinator
Broward Health
07.2023 - Current
Child Protective Investigator
Department of Children and Family Services
06.2022 - Current
COVID-19 Testing Site Manager
Florida Department of Health
01.2022 - 03.2022
Covid-19 Contact Tracing Supervisor
Florida Department of Health
06.2021 - 01.2022
Covid-19 Accurint Searcher
Florida Department of Health
02.2021 - 06.2021
Vaccine Data Entry/Covid-19 Vaccination Sites Team
Florida Department of Health
01.2021 - 02.2021
COVID-19 Contact Tracer
Florida Department of Health
08.2020 - 01.2021
Sales Associate
Pet Supermarket Inc.
10.2019 - 08.2020
Paralegal
Elder Law Offices
05.2019 - 08.2019
Crew Member
Club Nautico Boat Charter
08.2013 - 05.2014
Dive Staff
Tarpoon Lagoon Diving Center
08.2012 - 08.2013
Master of Science - Information Systems
Texas A&M University - Central Texas
Master of Arts - Disaster Management
Florida International University
Bachelor of Science - Political Science
Florida State University