Malcolm Foggie
Lynchburg,VA
Summary
Professional Front Desk Receptionist with strong customer service, communication, and organizational skills. Experienced in managing multi-line phone systems, scheduling appointments, handling reservations, and supporting daily office operations. Adept at greeting visitors, resolving inquiries efficiently, and maintaining a welcoming and professional environment. Known strongly for attention to detail, time management, and building positive client relationships.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
Lynchburg, VA
12.2025 - 04.2026
- Managed daily reservations, check-in/check-out, and guest inquiries using property management systems
- Processed payments, deposits, and maintained accurate financial and guest records
- Delivered consistent customer service in high-volume, fast-paced environments
- Resolved guest concerns promptly, ensuring satisfaction and repeat business
- Operated multi-line phone systems and handled calls professionally
- Coordinated with housekeeping to ensure timely room readiness
- Maintained an organized, welcoming front desk and lobby area
- Promoted hotel services, amenities, and local recommendations to guests
- Supported administrative tasks and daily office operations
Front Desk Agent
La Quinta Inn and Suites by Wyndham
Lynchburg, VA
01.2025 - 12.2025
- Managed 100+ daily guest check-ins and check-outs in a fast-paced hotel environment
- Handled reservations, walk-ins, and guest inquiries using property management systems
- Processed payments, refunds, deposits, and maintained accurate financial records
- Responded to multi-line phone system calls and resolved guest concerns professionally
- Coordinated with housekeeping and maintenance to ensure room readiness and issue resolution
- Supported group bookings and coordinated arrival and departure logistics
- Performed audit support tasks, including deposit verification and daily reporting
- Delivered high-quality customer service to ensure guest satisfaction and retention
Guest Service Associate (Seasonal)
Target
Lynchburg, VA
08.2024 - 12.2024
- Delivered high-quality customer service by assisting guests, resolving concerns, and ensuring a positive experience
- Greeted customers warmly and maintained a friendly, professional, guest-focused environment
- Processed payments accurately and followed proper cash handling and register balancing procedures
- Collaborated with team members to maintain efficient service during peak hours
- Supported merchandising, inventory organization, and store presentation standards
- Used strong communication and problem-solving skills to address guest needs effectively
- Maintained professionalism, attention to detail, and consistent service quality in a fast-paced setting
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores above 95%
Restaurant Manager
SCNB
Zebulon, NC
01.2009 - 08.2024
- Managed daily operations and supervised a team of 35+ employees in a fast-paced food service environment
- Ensured consistent delivery of high-quality food and beverage products while maintaining customer satisfaction standards
- Promoted a team-oriented work culture focused on efficiency, communication, and accountability
- Oversaw cash handling, business accounts, daily reconciliations, and end-of-shift closeout procedures
- Maintained compliance with health, safety, and cleanliness standards across all areas of operation
- Supported successful restaurant openings, including locations in Charlotte, NC and Greensboro, NC
- Trained and developed staff to improve performance, service quality, and operational consistency
Education
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA05-2028
Skills
- Customer Service & Guest Relations
- Front Desk & Hospitality Operations
- Reservations & Property Management Systems
- Cash Handling & Billing
- Night Audit & Basic Bookkeeping
- Administrative Support & Office Management
- Data Entry & Recordkeeping
- Microsoft Office & POS Systems
- Communication (Written & Verbal)
- Conflict Resolution & Problem-Solving
- Time Management & Organization
- Teamwork & Collaboration
- Staff Training & Scheduling
- Inventory & Supply Management
- Sales & Upselling
Timeline
Front Desk Agent
Courtyard by Marriott
12.2025 - 04.2026
Front Desk Agent
La Quinta Inn and Suites by Wyndham
01.2025 - 12.2025
Guest Service Associate (Seasonal)
Target
08.2024 - 12.2024
Restaurant Manager
SCNB
01.2009 - 08.2024
Bachelor of Science - Criminal Justice
Liberty University