Lindsay Eras
Jacksonville,FL
Summary
Dedicated and versatile professional with experience in hospitality, retail, and administrative operations. Skilled in customer service, front desk management, staff training, and team leadership. Adept at handling reservations, payments, and guest inquiries while maintaining high standards of organization, accuracy, and professionalism. Strong interpersonal and multitasking abilities with a proven track record of enhancing customer satisfaction and supporting smooth day-to-day operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Renaissance Hotels
Kissimmee, FL
01.2026 - 03.2026
- Greeted guests and provided professional customer service
- Managed check-in/out, reservations, and payments
- Handled calls, emails, and guest inquiries
- Resolved guest issues quickly and efficiently
- Maintained records and coordinated with staff
- Kept front desk clean and organized
Front Desk Agent
Hotel- Fairfield Inn & Suites by Marriott
Boca Raton, FL
09.2025 - 01.2026
- Greeted guests and managed check-in/out, reservations, and room assignments
- Handled guest inquiries, resolved issues, and provided service information
- Processed payments and maintained accurate records
- Answered calls and managed front desk operations
- Coordinated with housekeeping to meet guest needs
- Maintained a clean and organized front desk area
Front Desk Agent
Hampton Inn By Hilton
Boca Raton, FL
12.2024 - 03.2025
- Managed check-in/out, reservations, and guest services
- Handled guest inquiries, resolved issues, and provided hotel information
- Processed payments and completed night audit reports
- Answered multi-line calls and maintained front desk operations
- Coordinated with housekeeping and ensured guest satisfaction
Front Desk Clerk
Gastro Health
Boca Raton, FL
07.2023 - 07.2024
- Checked patients in/out, verified insurance, copays, and referrals
- Scheduled appointments and managed patient records and documents
- Handled phone calls, answered questions, and assisted patients
- Verified insurance and contacted patients regarding appointments and referrals
Manager on Duty
Sanctuary Medicinals
Lake Worth, FL
05.2022 - 04.2023
- Trained and supported staff while maintaining high customer service standards
- Opened/closed location and ensured compliance with company policies
- Resolved operational issues and communicated with management
- Assisted patients, handled calls, and worked front desk
- Maintained a clean, safe, and organized environment
Patient Consultant
Trulieve
Delray Beach, FL
09.2020 - 04.2021
- Assisted patients with product selection and provided knowledgeable recommendations
- Delivered excellent customer service and answered patient questions
- Processed transactions and maintained accurate records
- Ensured compliance with company policies and industry regulations
- Supported daily operations and maintained a clean, organized workspace
Assistant Manager
Common Scents
Lake Worth, FL
06.2010 - 09.2020
- Provided customer service in-store, by phone, and email
- Handled cash transactions and operated opening/closing procedures
- Stocked shelves, organized merchandise, and maintained store cleanliness
- Managed inventory, restocking, and resolved discrepancies
- Supported team operations and mentored staff to meet daily goals
Education
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa
Remote01-2027
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL05-2015
Skills
- Customer Service & Guest Relations
- Front Desk & Reception Management
- Reservations, Check-in/Check-out, and Payment Processing
- Team Leadership & Staff Training
- Retail & Sales Operations (POS, Upselling)
- Office Administration & Data Entry (MS Office, Google Sheets, QuickBooks)
- Appointment Scheduling & Call Center Support
- Organizational Skills & Multitasking
- Conflict Resolution & Complaint Handling
- Medical Office & ICD Coding Knowledge
Certification
- AED Certification
- CPR Certification
- First Aid Certification
Languages
English
Timeline
Front Desk Agent
Renaissance Hotels
01.2026 - 03.2026
Front Desk Agent
Hotel- Fairfield Inn & Suites by Marriott
09.2025 - 01.2026
Front Desk Agent
Hampton Inn By Hilton
12.2024 - 03.2025
Front Desk Clerk
Gastro Health
07.2023 - 07.2024
Manager on Duty
Sanctuary Medicinals
05.2022 - 04.2023
Patient Consultant
Trulieve
09.2020 - 04.2021
Assistant Manager
Common Scents
06.2010 - 09.2020
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa
High School Diploma -
Olympic Heights Community High School
Additional Information - Authorized To Work
US for any employer
Personal Information
- Title: Front Desk Agent
- Driving License: Yes
- Availability: Kissimmee, FL - Jacksonville, FL
- Visa Status: Authorized to work in the US for any employer